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Director, Outlet Operations, Brand
Gap Inc.
New York, NY, United States
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About Us
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design.We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
So if you have ideas, if you’re talented, if you want to work with phenomenal people, and if you think we should leave the world a little better than we found it, we’d love to meet you.
Role Description
This role will be responsible for driving Outlet performance by working closely with Outlet leadership and cross functional partners, e.g., Merch, IM, Product Development, Finance, Marketing, Store Operations to execute in the new model and processes. This role will also execute on strategic priorities and continuous improvement opportunities.
Essential Duties and Responsibilities
• Drive financial performance of Outlet Channel with support from cross-functional partners, including support functions
• Support operations, both interim and long-term resources during the transition to the new model
• Identify process improvement opportunities and key issues to develop conclusions and strategically implement plans that are supported with qualitative and quantitative analysis
• Partner with leadership and cross functional partners to drive communication and execution within the Outlet Channel and the organization
• Run core operations / business cadence for Outlet.Establish and lead operating processes and tools
• Support leadership and teams with pipeline and operations management, including planning and communications around key upcoming deliverables and milestones
• Manage and coordinate cross-functional initiatives that are critical for driving business results
• Qualifications
• Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt in a fast-paced, changing environment
• Balances attention to detail with swift execution
• Strong analytical and problem solving skills
• Willingness to participate in detailed work and drive execution
• Experience managing retail and store performance and understanding levers that drive business results
• Solid interpersonal skills with proven ability to develop and maintain effective business partner relationships
• Excellent verbal and written communication and presentation skills and knows the importance and value of clear, timely communications