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Sr. Program Manager (eCommerce)
Nordstrom
Seattle, WA, United States
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Nordstrom’s eCommerce Technology team is seeking a Sr. Program Manager to drive the delivery of initiatives supporting the customer shopping experience on Nordstrom.com.
A Senior Program Manager is part of a key team of Technology professionals managing technical programs that deliver significant business value to Nordstrom and its customers. As a member of the team, you partner with internal stakeholders to develop, design, build and launch technology solutions. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.
Key Responsibilities:
• Manages programs impacting enterprise and possesses track record of successful program delivery preferably in multiple areas
• Integrates full to expert knowledge of program management principles and drives executive level meetings
• Partners with stakeholders to shape capability expectations and outcomes, provides leadership for and across program/ project team(s)
• Intentionally influences stakeholder expectations through self and others
• Demonstrates track record of using data and defining KPIs to measure success from both a business and technology perspective
• Actively manages capability/program using data to drive decisions, and leads change and progress within broader team
• Creates valid estimates of effort to complete engineering work streams and understands the relationship between technology and business, and how technology enables core capabilities and business unlocks
• Possesses proven track record for making programmatic recommendations within technology that enable the business to achieve goals
• Understands the relationship between technology and the business and how technology enables core capabilities and business unlocks
• Possesses proven track record for making programmatic recommendations within technology that enable the business to achieve goals
• Builds and presents technical demos to broader audience
• Proactively mentors others on program teams
This position may be required to perform other related duties as assigned.
Ideal Attributes:
• Provides amazing experiences to both internal and external customers by seeing the big picture, understanding needs and tying them to results, and driving value
• Demonstrates a positive mindset, high levels of character and integrity, and a keen awareness of continuous improvement
• Understands how team efforts are aligned with organizational objectives and priorities
• Advises and collaborates with others to develop strong, positive working relationships across all levels of the organization to drive success of projects and efforts
• Offers creative, innovative, data-based solutions by focusing on forward progress and creativity, even when working through complex, often competing needs
• Adjusts positively to quickly-changing priorities and shifting goals
• Listens effectively to assimilate multiple perspectives, demonstrates high level of self-awareness as well as awareness of others' emotions
• Identifies others’ communication styles and tailors messages accordingly to achieve desired results consistently
• Finds ways to accomplish deliverables by enabling others, overcomes and resolves obstacles regardless of own team boundaries or size
• Promotes a positive team environment by modeling the right behavior
Key Qualifications:
• 4 year degree in related field preferred or equivalent experience
• 8 + years of Program Management experience
• 8+ years demonstrated successful program delivery
• Extensive experience managing stakeholder relationships
• VP-level communication and expertise practices in knowledge sharing
We’ve got you covered…
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.