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Director, Global Retail Training & Development
Levi's
San Francisco, CA, United States
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JOB DESCRIPTION
We believe that clothes — and how you make them — can make a difference. Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do. A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®, and operate a retail fleet of nearly 3,000 stores internationally. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.
Position Summary
The Director, Global Retail Training and Development will set the strategy and lead the design, creation, and delivery of high-impact and sustainable training programs that support LS & Co. Global Retail strategic goals and objectives. The ideal candidate will be able to work collaboratively with Global and Regional leadership, as well as the COE’s to enhance our overall learning strategy and build a world class retail learning function. The role will develop training that builds capabilities, particularly in service, selling, product knowledge, and field leadership development. Expectations include facilitation, delivery of gap analysis, evaluation of ongoing content and tools along with making recommendations consistent with the goals of the organization.
Key Responsibilities
• Assess, design, develop, and manage innovative, sustainable learning solutions, tools, resources, and programs to address the training and development of the Global Retail population (PT employees through District Managers), ensuring tools can build talent, improve business performance, leveraged globally, and can evolve with our business over time.
• Initiatives should have multi-platform content to support targeted learning and behavioral change using best practices in learning theory, change management and communication (e.g. blended solutions, manuals, program guides, toolkits, etc.)
• Build and maintain strong working relationships with key business partners throughout the organization, including Global Retail Partners, Regional Operations Leaders, and COE’s to deliver fully integrated solutions targeting employee development and overall talent management solutions (identify, select, develop, engage, and retain).
• Build and maintain strong working relationships with Regional Training Leads; Director, Global Retail Learning and Development provides design content from Global and Regional Teams feedback, works with Regional Training Leads on development, and helps guide the deployment of learning initiatives in the regions.
• Manage stakeholder relationships to align purpose and objectives of all strategies, plans and initiatives; communicate and inform stakeholders throughout key projects and initiatives.
• Work remotely and through technology to build relationships across large and dispersed geography.
• Anticipate training needs, develop a 12-24 month strategy, and plan proactively to address training and development needs
• Evaluate the effectiveness of all Learning and Development solutions, measure return on investment, and track business impact completing ad hoc reporting as necessary.
• Manage all aspects of a multi-dimensional project including planning (on time completion), meeting budget, ensuring role clarity, and milestones clearly articulated.
• Recognized as a key influencer with the Global Retail and Regional Leadership Teams to drive best in class learning strategies.
• Establish and manage vendor relationships.
• Facilitate training and meetings as needed (both small and large audiences).
Basic Qualifications
• Highly skilled in learning design, development, implementation and measurement; knowledge of adult learning theory, and application and learning management systems.
• Expertise in assessing organization development needs and implementing solutions; gather and analyze data.
• Ability to manage and adapt to change. Ability to influence and catalyze change with leaders.
• Builder, creative thinker and rolls-up-sleeves leader; Comfortable in less-structured or more entrepreneurial environment.
• Ability to explain business requirements, partner in the design, work with and implement technology platforms and systems.
• Ability to work collaboratively building relationships and teams across multiple organizational levels and a wide range of geographies; work, collaborate, and influence in a matrix organization.
• Ability to plan, organize and prioritize own time; concurrently manage and lead multiple, complex projects.
• Ability to successfully multitask and meet all deadlines and customer demands.
• Ability to match personal work style and approach to a variety of subcultures and clients.
• Excellent decision making abilities and ability to integrate information and utilize independent, sound judgment.
• Cultural and global sensibility and sensitivity – communication, content, leadership presence.
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Job Requirements
• College degree required. Advanced degree such as Organizational Development, Instructional Design, or Leadership Management preferred. ATD Certification preferred
• 10+ years of learning and development experience preferably in a retail and/or global organization
• 7+ years of instructional design experience; excellent instructional design skills with deep knowledge and ability to use and explain instructional design process and adult learning principles
• 7+ years of project management experience; Excellent project management, prioritization and planning skills
• Ability to use MS Word, PowerPoint, Excel, Outlook and emerging learning technologies
• Travel required, including international
The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
LOCATION
1155 Battery St. San Francisco, CA, 94111
FULL TIME/PART TIME
Full time