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IT - Digital Support Analyst
Arcadia Group
Greater London, , United Kingdom
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You will be working in the Digital IT team whose goal is to drive and deliver the digital technology roadmap for the business and our customers. We aim to be a catalyst for business transformation and make Arcadia as well known for how it uses technology as its brands are known for their fashion.
THE ROLE
The role of Digital IT Support Analyst is one of 3 support roles in the Digital IT team and helps support our digital business deliver great experiences to our customers. You will be responsible for providing technical expertise to assist with website data issues, content and publishing problems along with supporting our users in our toolsets for PIM, CMS, search and others. Our customers are the most important thing to our business and you will work within SLA’s that are designed to ensure that we are always ready and able to provide a great service to them. A website issue may be logged by a member of a business team but it is ultimately our customers who suffer and it is that that understanding that is key to thriving in this role. Our department is undergoing an ambitious restructure program with our people at the heart of it. We are changing the way we work and our approach to the software that we build and by joining us at this time you will help shape our new operating model and define the culture that we believe will help us drive change in our digital business.
ABOUT YOU
As one of the key representatives of Digital IT to the business you must be passionate about giving great service, technically strong and possess great communication skills to ensure you constantly provide the levels of support that we aspire to deliver. You will be motivated, showing initiative and the ability to work under your own steam and you will be able to work as a team being both supportive of and committed to your other colleagues. Most importantly you will love your job, always bringing an enthusiastic approach and ensuring that our colleagues in the business and our customers in the street and on the internet always receive 100%.
SKILLS & EXPERIENCE
• Previous experience of digital technologies/systems and how they all work together
• Previous experience working in a systems support team
• Strong problem analysis skills, trend analysis and resolution.
• Demonstrable ability to work accurately and clearly to explain technical matters to non-technical users in verbal and written communication
• Understand and apply quality assurance principles when engaged in testing
• Experience of working to priorities within a fast paced environment
• Passion for technology, the internet and retail
• Enthusiasm that will rub off on team members
• Great communication skills that will engage our colleagues in business
• Strives to always do better, rating themselves by how they have helped people and the feedback they have received, rather than by perceived status
• Highly motivated self-starter who will work beyond the boundaries of job descriptions and of defined roles and responsibilities to ensure that whatever needs doing to deliver success is achieved