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Customer Brand Ambassador
Ermenegildo Zegna Group
London, , United Kingdom
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Job responsibilities
S/he will be primarily responsible for:
• Providing memorable luxury in-store customer service experience in accordance with the inputs coming from the Store Manager and the HQ
• Consistently and effectively attracting new customers and developing a customer database
• Discovering customers’ needs through exploring customer preferences and occasions for which the customers are shopping. He will have to anticipate customers’ needs and act accordingly to exceed customer expectations
• Demonstrates entrepreneurial mindset in the selling process, promoting new products and the vision of Agnona as a fresh, new, luxury fashion brand
• Contribute to the store revenue achievement by increasing his/her own performance and sales KPIs such as cross-selling ratio, ATV, UPT, etc
Candidate's profile
KEY SKILLS AND QUALITIES:
• Past experience in retail (both Luxury Retail and high street brands)
• Genuine passion for selling
• Proven record on consistently taking actions to improve customer service
• Fluent English, additional languages will be considered a plus