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IT Manager - Merchandising
Nordstrom
Seattle, WA, United States
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Managers within IT at Nordstrom help create an inspiring workplace where talented people are empowered to drive amazing customer experiences and business results. Through broad industry and practice knowledge and hands-on technical management experience, the IT Manager guides a team of professionals to execute strategy and tactics that deliver desired results.
KEY RESPONSIBILITIES
• Focuses on day-to-day operations within the practice area and ensures effective execution and implementation of programs or sub-functions in accordance with policies and procedures
• Guides and influences people resources and processes in pursuit of the division’s goals and objectives
• Integrates broad working knowledge in related disciplines to create integrated technical innovations/solutions for complex business situations
• Leads a staff of IT professionals and provides coaching and mentoring
This position may be required to perform other related duties as assigned.
DISCIPLINE SPECIFIC COMPETENCIES
Hires and Develops Top Talent
• Recognizes talent and builds it effectively
• Provides coaching and mentoring for team members
• Establishes a positive work environment conducive to collaboration and teamwork
• Applies knowledge of what motivates individuals and teams to drive engagement, commitment, and performance
• Ensures individuals have the tools, resources, and information they need
Drives Team to Results
• Strategizes to overcome potential stumbling blocks
• Uses data to drive creative/innovative solutions
• Puts clarity to tasks and team direction
• Optimizes resources to achieve objectives
• Deals effectively with resistance
• Clarifies areas of decision making ownership for teams and fosters empowerment in decision making
Demonstrates Interpersonal Effectiveness
• Uses empathy to consider team and stakeholder views, plan stakeholder engagement, plan and prioritize activities and tailor communication materials
• Deals with setbacks, bounces back from failure, learns from experience, and adjusts behavior where necessary
• Understands the impact their actions have on others and adjusts approach where necessary
• Responds effectively to emotions in others
Displays Critical Thinking
• Prompts data driven decisions for self and team
• Drives teams and stakeholders to alignment with solutions versus consensus
• Questions information and uses insights obtained to better understand the situation, assess impacts, and make informed decisions
• Develops comprehensive solutions and plans
Demonstrates Domain Expertise
• Demonstrates deep knowledge of discipline
• Recognizes the challenges the organization is facing, the concerns of the people, and the impact of their decisions
• Executes strategy/tactics to deliver desired results
• Mentors teams to build appropriate technical skills
Communicates with Impact
• Communicates a compelling vision and line of sight into how the team’s work advances strategy
• Listens, processes and takes appropriate action effectively
• Facilitates the discussion of conflicting issues between individuals and groups
• Expresses ideas effectively in individual and group situations; adjusts language to the characteristics and needs of the audience
• Expresses ideas clearly in documents and written communications
• Plans communication that is clear about purpose, desired outcomes, key messages and audience needs
BEHAVIORAL COMPETENCIES
• Provides amazing experiences to both internal and external customers by seeing the big picture, understanding needs and tying them to results, and driving value
• Demonstrates a positive mindset, high levels of character and integrity, and a keen awareness of continuous improvement
• Understands how team efforts are aligned with organizational objectives and priorities
• Advises and collaborates with others to develop strong, positive working relationships across all levels of the organization to drive success of projects and efforts
• Offers creative, innovative, data-based solutions by focusing on forward progress and creativity, even when working through complex, often competing needs
• Adjusts positively to quickly-changing priorities and shifting goals
• Listens to and embraces ideas and insights from others to find better solutions
KEY QUALIFICATIONS
• BA/BS in Computer Science or closely related degree or equivalent practical experience
• 5+ years of relevant work experience
• 2+ years leading teams preferable
CRITICAL EXPERIENCE GAINED
• Coaching and developing others
• Building positive relationships / negotiating
• Experience working in a metrics driven environment
• Continuously improving technology and process
Who you are:
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.