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Intern - Administrative
L'Oréal
Berkeley Heights, NJ, United States
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Job Summary:Supports L’Oreal Consumer Command center by supporting fulfillment operations (including letter, check & refund processing). Responsible for running and distributing reports as needed and maintaining email queues. Responsible for direct consumer engagement via phone and for answering consumer emails.
Key Job Accountabilities
• Open and enter all solicited and unsolicited mail to the Consumer Care Center and direct to advocates and managers as necessary
• Run and create monthly and quarterly reports for all brands using Cognos reporting system, including units sold, total contacts and total compensation sent out by department
• Respond to Consumer Emails & PhoneCalls
• Learn and understand product portfolios for assigned brands
• Manage the international queue and forward contacts to international L’Oreal departments as necessary
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction.
Competencies Required
• Microsoft Word, Outlook, and proficiency in Excel and PowerPoint
• Professionalism in communication, both written and verbal
• Detail oriented and ability to multitask effectively and efficiently
Technical/Professional:
• Strong product/brand knowledge
• Strong verbal communication skills
• Strong attention to detail
• Intermediate skills with MS® Word
• If bi-lingual – able to compose responses in same language
Preferred Key Experiences (prior to this position):
• College degree preferred
• A combination of education and relevant business experience will be considered.
• Demonstrates expertise in the products, services, philosophies and culture within the Métier.
• Prior experience in Cognos Reporting System a plus
Reports to: Contact Center Director