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Fulfillment Systems Analyst
Fanatics
Jacksonville, FL, United States
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As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team merchandise by partnering with top leagues, clubs and soccer brands worldwide to offer the largest collection of timeless and timely gear from every pro and college team online, on your phone, in stadiums or on-site at the world’s biggest sporting events. A top 50 Internet Retailer Company, Fanatics comprises the broadest online assortment by offering hundreds of thousands of officially licensed items via its Fanatics ( www.fanatics.com), FansEdge (www.fansedge.com) and Kitbag (www.kitbag.com) brands, as well as the largest selection of sports collectibles and memorabilia through Fanatics Authentic (www.fanaticsauthentic.com). A multi-channel company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). The company's in-venue and event retail portfolio includes the NBA, NHL, NASCAR, Wimbledon, Kentucky Derby, The Ryder Cup, Manchester City, Texas Longhorns, Pittsburgh Pirates and New Jersey Devils, allowing fans to experience a seamless shopping experience across online, mobile and physical store locations.
Primary Purpose
The Fulfillment Systems Analyst will serve as a Business Systems Analyst for the Supply Chain systems with focus on Warehouse Systems (Manhattan WMOS, Pyramid WCS, Parcel Shipping System, and Warehouse Automation) . This position will play a key role in successfully deploying Manhattan WMOS at Fanatics fulfillment centers over next 2 years.
This position will work with cross-functional IT and business team members to develop solutions that meet the needs of Fanatics' fulfillment operations. Candidate must have strong hands-on skills in deploying/supporting Manhattan WMOS, preferably in Ecommerce/Retail/Consumer Goods environments. This position will report to IT Manager for Supply Chain/Warehouse Systems.
Key Responsibilities
• Provide configuration, development, administration and production support for Manhattan WMS (WMOS). Utilize knowledge of leading industry practices to ensure optimum use of technology investments in supported areas.
• Analyze, design, and implement changes to resolve issues and close support tickets. Manage communication related to these issues as per service levels.
• Review all vendor enhancements and bug fixes
• Requirements analysis, functional design, prototyping, testing, and supporting implementations/rollouts.
• Troubleshooting and root cause analysis for systems issues.
• Change control management for any functional and technical enhancements
• Develop effort estimates for assigned enhancements
• Troubleshoot issues and identify modifications needed in addressing the issues.
• Support application code and configuration migration from Dev/Test to Production environment.
• Coordinates with end users and offshore vendor resources
• Develop test plans, setup test data, conduct testing, and coordinate various phases of testing.
• Develop/Maintain user/system documentation.
Dimensions
• This position is exempt and has no supervisory responsibilities. There are no direct reports.
Education & Experience Requirements
• 5+ yrs hands-on experience with Manhattan WMOS. Sound knowledge of system configuration options to support business processes, is required.
• Hands-on experience with Oracle DBMS, SQL, Stored Procedures
• Preferred: 2+ years of experience integrating with ERP systems like Microsoft Dynamics/Oracle EBS
• Preferred: 2+ years of experience integrating with Sterling Order Management System (OMS)
• Preferred: 2+ years of experience with Warehouse Automation (Warehouse Control System, Unit Sorter), Labor Management System (LMS), Transportation Management System (TMS)
• Sound functional, analytical, and troubleshooting skills
• Experience with Microsoft Office suite