This job has expired, please see additional jobs below
Customer Operations & Process Analyst
Clarks
Newton, MA, United States
Job Details - this job has expired, please see similar jobs below
Clarks is looking for an outgoing, self-starter to join our team as a Customer Operations and Process Analyst! You will be responsible for the analysis of Clarks Americas operational processes that are in place to support our business with our wholesale customers. You will be responsible for measuring our operational success; analyze and report on data. This position will require an collaborative individual to communicate effectively across several business areas, including, supporting business process review and business intelligence reporting. This is a unique role that would combine your ability to manage projects, create process improvements and reduce costs. If you have been trained in Lean, Six Sigma, Kaizen process, you would be able to utilize this training in this role.
Core Accountabilities:
1. Provides operational support through business process review, analytics and business intelligence reporting.
2. Analyze & document business processes and workflows
3. Collaborate cross functionally to identify process gaps and generate recommendations for process improvements
4. Build presentations and compile business cases in support of process improvements and new initiatives.
5. Provide business intelligence reporting in support of wholesale operations initiatives
6. Track and report on spend against budget for customer driven costs
7. Provide operational support and analysis for the B2B Operations Team through business process review and business intelligence reporting.
8. Serve as the business liaison between Clarks, certain third party service providers and our wholesale customers, providing operational support and representing Clarks.
9. Responsibilities in some cases include retaining ownership & managing processes
10. Responsible for presenting and managing a process, around contracts and agreements with our customers
Essential Knowledge/Skills:
• Bachelor’s degree or equivalent preferred
• Knowledge of Specific Process Related Working knowledge of an organization
• 2-3 years successful experience in an Analyst capacity
• Experience with enterprise business intelligence tools
• SAP experience is a plus
• Experience developing instructional and procedural documentation and presentations, workshops and work sessions
• Strong ability to multi-task and support multiple initiatives running concurrently
• Strong written & verbal communication skills
• Lean / Six Sigma / Kaizen certification is a plus
Every 60 seconds, 105 pairs of Clarks shoes are sold globally. That makes us a £1.6 billion business and a truly worldwide brand. We now have some 15,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s biggest everyday footwear brand (by sales volume), we’re still owned by the Clarks family and based in Street, Somerset, UK– where the Clarks business began. Street is the nerve center of our business, driving growth and the whole Clarks success story. And right now, we’re busy writing the next chapter. With a constant search for new and better ways to work, innovation’s set to play a big part in our future.
In the Fall of 2016 we will be moving to: 1265 Main Street in Waltham, MA, and we couldn’t be more excited! Our new building will be designed to promote creative collaboration, support varied work styles, and represent the ingenuity, quality, and care that goes into each pair of Clarks shoes.