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Customer Service Associate
Uniqlo
Sacramento, CA, United States
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Fast Retailing Co., Ltd. is a leading global Japanese retail holding company that designs, manufactures and sells clothing worldwide under seven main brands: Paris-based Comptoir des Cotonniers and Princesse tam.tam, New York-based Theory and Helmut Lang, Los Angeles-based J Brand, and Tokyo-based UNIQLO and GU. With global sales of approximately 928 billion yen for the 2012 fiscal year ending August 31, 2012, Fast Retailing is currently the world’s fourth largest apparel retail company. The Fast Retailing corporate statement is changing clothes, changing conventional wisdom and change the world, the company is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about Fast Retailing and its apparel brands, please visit www.fastretailing.com
Position Overview:
The Customer Service Associate will assist management in resolving customer complaints and inquiries. A vital part of this job will include processing refunds for E-Commerce orders. By maintaining UNIQLO’s highest standards the Customer Service Associate will ensure customer satisfaction and continued brand loyalty.
Job Description:
• Resolve Store and E-Commerce related customer service issues
• Process E-Commerce refunds (regular refunds, non-receipt of orders, missing items in packages, and other)
• Assist customers with order issues including, but not limited to: customers not being able to place orders, fraud investigation, address verification, email verification, and working with accounting and LP team to resolve fraudulent chargebacks
• Partner with logistic team and distribution center to resolve online customer’s issues
Requirements:
• High School Diploma or GED
• 6 months to 1 year of experience in Retail Customer Service
• Strong communication skills (verbal and written)
• Attention to detail needed for data entry
• Basic computer skills (Microsoft Word and Excel)
• Time management skills
• Ability to adapt to the ever-changing priorities of the Customer Service business
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.