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Managing Director, Customer Operations
FedEx
York, PA, United States
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Managing Director, Customer Operations (Retail)
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year.
We Have….
• A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
• A top notch leadership team with the experience needed to grow and develop your career.
• An open mind for new ideas and creative methods.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
General Summary….
The Managing Director, Customer Operations provides strategic leadership to an assigned base of logistics/warehouse operations. This role provides oversight to General Managers who are responsible for managing successful operations of logistics/warehouse operations. This role focuses on operational execution, service delivery and service costs for sites within a region, this includes identifying opportunities and trends within the defined region and formulating strategies to maximize profitability and address issues.
This position will be responsible for…..
• Provides leadership oversight to the management team in logistics operations by ensuring they are focused on goals and objectives and achieving performance expectations. Provides coaching and counseling to direct reports, being proactive to identify potential issues and developing action plans to mitigate risks to operations.
• Maximizing operational effectiveness on ensuring management teams are focused on delivering timely results for the business.
• Provides leadership oversight to the management team in logistics operations by ensuring they are focused on goals and objectives and achieving performance expectations.
• Focus on operational execution, service delivery and service costs, KPI’s and continuous improvement.
• Collaborates with Continuous Improvement and Engineering to identify and set continuous improvement targets for sites.
• Collaborates with Account Management team to ensure customer needs are met and issues are resolved.
• Monitors and maintains the success, accuracy, current status and operational effectiveness of implemented plans, policies and operating procedures.
• Provides leadership in using Quality Driven Management techniques within the business, encouraging use of analysis to drive decision making and development of improvements. Ensures team understands expectations and how information is reported and used.
• Actively participates in leadership development activities, including succession planning, coaching, and individual development planning within span of control.
• Performs all other duties as assigned or requested.
You might be a great fit if….
Education/Experience
• Bachelor’s Degree in Logistics, Industrial Engineering, or related operations discipline is strongly preferred. Alternatively, military rank at E-9 or O4-O5. Master’s Degree preferred. Additional job-related certifications preferred.
• A minimum of ten (10) years of proven management experience and responsible for managing customer relationships, contracts, pricing, P&L, QDM, and talent management.
• Demonstrated ability to interact effectively at multiple levels, in support of our customer relationships.
• Demonstrated self-confidence, particularly with client relationships; strong relationship building skills.
• Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.
• A proven track record of mentoring and developing direct reports and subordinates.
Physical/Cognitive Requirements
With or without accommodation:
• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to manipulate, handle, or feel.
• Ability to sit/walk/stand for up to 8 hours per day.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
ADA –FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Schedule: Full-time