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Senior Director Product Innovation
NCR
Atlanta, GA, United States
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About NCR
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
TITLE: Senior Director Product Innovation
LOCATION: Atlanta, GA
Think you know NCR? Think again! – We have been reinvented!
We are NCR, a global tech company—and we run the everyday transactions that make your life easier. We’re the world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware and portfolio of services, we make more than 700 million transactions possible every day.
By continually learning about—and pioneering—how the world interacts and transacts, we’re helping our customers not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future.
POSITION SUMMARY
ABOUT YOU...
• Love to wear multiple hats.
• Leap tall buildings in a single bound, bringing the whole team with you.
• Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.
• Highly functional in a dynamic, challenging environment.
• Comfortable bending between the tactical and strategic.
• Top-notch executive presence and communications superstar.
• You enjoy challenging the status quo and new ways of doing things
• You bring dreams and vision to the role
TOP REASONS TO JOIN OUR TEAM...
• Thrive in a culture of ownership, delivery, and innovation.
• Drive the end-to-end delivery of world-class technology solutions.
• Be a catalyst for change in the realm of World-Class Technology and Products.
• Enjoy a hyper-transparent flow of information, conversation, and ideas.
• Innovate and invent the future of mobile Point of Sale
KEY AREAS OF RESPONSIBILITY
• Develop and drive the NCR Silver product roadmap, driving critical capabilities from concept to customer.
• Engage with merchants and consumers to deliver roadmap updates, get product feedback, feed that information back into our development process, and identify additional challenges and opportunities.
• Represent NCR Small Business as a domain and product expert at customer interactions, industry and corporate events, and through community sites and social media.
• Create and maintain product requirements and documentation to inform the product lifecycle from idea through release and maintenance.
• Serve as a product evangelist with Marketing, Sales, our Merchants and their consumers.
• Challenge the way we do things and bring innovation not only to our product features and functionality, but help transform the entire tablet/mobile Point of Sale with NCR Silver Essentials Platform; including, but not limited to the trial experience, onboarding/set up, customer success and adoption.
• Be an advocate for change across all business units within NCR Small Business.
• Partner closely with Customer Experience/Design and Software Engineering teams to drive a roadmap with business outcomes clearly tied to success and Merchant growth.
BASIC REQUIREMENTS & EXPERIENCE
• Bachelor’s Degree in Computer Science or related field preferred
• 20+ years of Innovation, software, hardware, service or applicable experience
• Experience building solutions for Merchants in the field
• Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
• Strong user experience/design sense, with a record of building great products
• Experience using agile methodologies to deliver products and technologies is a huge plus
• Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others
• The ability to dream big and transfer that into reality
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.