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Director, Operations - BorrowLenses
Shutterfly
San Carlos, CA, United States
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Description
Shutterfly is seeking a highly motivated, strategic operations whiz and master of “getting it done” to step in as our Director overseeing Operations for BorrowLenses. BorrowLenses is the Shutterfly brand where professional photographers and videographers come to rent premium gear online. This role will be charged with driving growth of the business by operationalizing our vision of superserving customers in an end-to-end experience, streamlining best-in-practice processes to scale our business efficiently, and identifying and prioritizing relevant KPIs. They will oversee teams in both San Carlos, CA and Waltham, MA, will partner closely with the General Manager to shape overall business strategy. BorrowLenses operates as an independent business unit within Shutterfly
This is a new role for the BorrowLenses brand, and is a highly visible key management role for the business. Time will be split equally between strategy and long-term planning, and overseeing the day-to-day operations - including the warehouse teams, customer service teams, and verifications and recovery teams. This role reports to the GM and manages the Sr Manager of Operations and Growth, the Sr Manager of Customer Success, and the Manager of Verifications and Recovery. Additional responsibilities include overseeing use of facilities and related activities, financial planning and budget management.
Responsibilities:
• Be a strategic partner to the GM and key leadership team: Serve as the head of Operations to implement an aggressive growth plan whilst improving business performance, in alignment with approved budgets and strategic priorities.
• Develop strategies, systems and processes that support superserving our customers while driving desired business performance levels, in areas across the Warehouse, Customer Service teams, and Verifications and Recovery teams.
• Collaborate with cross-functional partners across Business Operations and Strategy, Marketing, Product Management and Engineering to design and built efficient internal systems and process, and rollout successful strategic initiatives.
• Provide guidance, direction, and supervision to teams – and continue our work to build a culture that supports career growth, mentorship and a strong morale across all levels
• Monitor, review, analyze data and performance statistics, and business metrics of all service types and introducing and executing initiatives to improve performance and drive best-in-practice commercially driven solutions.
Qualifications:
• Proven Operations leader with 5-10 years of experience in a fast-paced environment required
• Degree from a reputable university (MBA preferred)
• com experience strongly desired, and ecommerce operation management experience also strongly desired.
• Great thinker on both a strategic and tactical level, who also has a strong bias to action.
• Passionately quantitative / analytical and detail oriented.
• Entrepreneurial, with a can-do attitude.
• Strong interpersonal skills and ability to work well in a team environment. Ability to collaborate actively & effectively on cross-functional teams.
• Passion for photography or videography is a plus!.
*Working at Shutterfly*
Our employees at Shutterfly are passionate and possess the deeply held belief that a team working for a cause will reach and benefit millions of people. We are looking for those rare individuals who share our passion about building a great company while delighting our customers, partners and fellow employees.
We keep a fun and casual environment at Shutterfly. Free drinks and snacks are always available, and free gear rental is a unique perk. We have the excitement of the dotcom era and the stability of an established, profitable company.
We are easy to find off 101 in San Carlos.
Shutterfly is an equal opportunity employer