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Director, E-Commerce Digital Experience
US Foods Holding
Chicago, IL, United States
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Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Collaboratively identify and drive the overall e-commerce and digital strategy, partnering with relevant teams across the organization to enhance the online Customer experience, maximize usability, performance and ROI
• Build the guiding vision and lead the e-commerce business with Customer insights, clear strategies and articulated tactics
• Leverage experience and knowledge of industry best practices and supporting technologies to develop an exceptional digital, mobile and e-Commerce experience for our Customers
• Utilize strong business analytics and data to find actionable solutions to Customer and business issues
• Drive the prioritization of product enhancements
• Develop and manage a testing program to improve the Customer experience
• Lead the day to day operations and technology teams to deliver on the e-commerce strategies, Customer experience tactics and achievement of operating metrics and key performance indicators
• Responsible for eCommerce functionality including navigation, facets and attributes, site conversion, promotions and merchandising features
• Cultivate within the team a strong sense of urgency and importance around the Customer experience
• Build cross-functional relationships with Sales, IT, Merchandising, Marketing and Supply Chain teams to deliver the e-commerce channel plan and to improve traffic, engagement and conversion
• Support Category Plans and tactic execution as it relates to eCommerce
• Work with the Pricing and Promotional team to ensure competitiveness and application of the appropriate level of promotions to drive revenue and margin
• Provide regular communication to senior leadership on results against digital plans
QUALIFICATIONS
Education/Training:Four year college degree in business or related field required. MBA preferred.
Related Experience/Requirements: Minimum 8 years of Web/Digital/E-Commerce experience preferred. Experience within a retail, consumer goods company, Business-to-small Business or manufacturing organization is desired.
Knowledge/Skills/Abilities:
• Must possess a detailed knowledge of digital strategy and planning in a consumer goods, foodservice or retail environment.
• Must possess the ability to work effectively in a matrix environment, collaborating closely across cross-functional teams.
• Prior experience in the design and implementation of business process improvement is strongly preferred.
• The successful candidate will possess the ability to drive and support change management.
• Strong business acumen, interpersonal skills, a high level of motivation and a self-directed mindset is required.
• Must possess advanced verbal, written and presentation skills, including the ability to effectively formulate, present and advance business proposals to a wide variety of audiences, including executive leadership.
• Must possess an intermediate proficiency in Microsoft Word, PowerPoint and Excel. Prior experience with Microsoft Access is preferred.