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Business Operations Director
Philips
Alpharetta, GA, United States
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Business Operations Director- HealthTech
The Service Business Operations Director (BOD) is responsible for driving efficiency and effectiveness of Monitoring & Analytics and Therapeutic Care services operations in North America. This individual will lead the Service Operations team in the design, execution, and improvement of all Field Services, Implementation Services and Professional Services processes. This role will serve as trusted advisor to the VP of service by optimizing period performance results while also transforming operations for the future. Success in this role would result in breakthrough improvements to services profit, customer experience and employee engagement through driving business process improvement, analytics and innovation.
• Design processes, define and implement supporting IT system requirements, and create dashboards and reporting for Field Services and Professional Services processes (e.g. Implementation services, integrations services, technology and clinical consulting services.
• Plan and monitor the day-to-day running of business to ensure on target performance and adherence to policy/procedure
• Lead lean process improvements to increase operational efficiency, drive adoption of standard work/ daily management practices across the services organization.
• Provide actionable business analytics and insights by developing dynamic dashboards, drill down capability and reports
• Partner with NA operations, Business Innovation Unit Services, and Global Services to align and prioritize KPIs, goals and initiatives
• Lead team of senior program managers/ process improvement experts
• Align and integrate processes for new or acquired business groups
• Develop capacity planning and forecast modeling tools
• Your Team
Our GSSNA group is a 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Customer Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
Our Offer
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further
Candidate Profile:
• Candidate for this role may work remotely in the United States
• BSc/BA in business admin. or relevant field; MBA preferred
• 10+ years of business operations, customer care or service delivery experience preferably in the Health Tech industry.
• Six Sigma or Lean training and a successful track record applying methodology to drive sustainable business results.
• Experience developing and leading large programs and achieving step function results.
• 5+ years or experience leading large scale distributed teams by winning hearts and minds.
• Strategic and analytical thinker who is hypothesis driven and uses data, judgment & pattern recognition to learn and move quickly
• Exceptional change management and people leadership skills
• Outstanding collaboration and relationship-building skills … leads and influences across boundaries
• Strong written and oral communication and presentation skills with the ability to communicate effectively with both senior management and front-line personnel
• Proficiency in reducing complex data to actionable business insights
• Ability to apply performance management rigor… hire, mentor, coach and develop directs and other high-potential team members to be the best that they can be
• Advanced PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, Project, Visio.
• In return, we offer you
A path towards your most rewarding career. We believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Contact
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