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Director, Global Analytical Services
Coca-Cola Company
Atlanta, GA, United States
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Position Overview:
This position provides management, leadership and strategic direction to the Analytical Services function of the Company. The director leads 5 laboratory teams located in Atlanta, Florida, Ireland, France and China. The function is directly responsible for analytical services to business units and bottlers to help assure the quality and regulatory compliance of our products, supporting the business in the investigation and resolution of IMCRs and providing troubleshooting support to bottlers and business units. Additionally, the position is responsible for the company’s juice quality center labs providing quality assurance testing of all juices used by the Company including batch release. Additionally, the position is responsible for approving all new juice ingredients to be used by the Company globally. The role is also responsible for the strategic development of the department's programs, processes, and capabilities to meet the needs of the future. The position reports to the VP of Flavor Supply, regularly interacts with leadership of Technical, Juice Procurement, Supplier Quality teams, Ingredient and Product Governance, Commercial Product Supply, Product Integrity and Scientific and Regulatory Affairs. The position also interacts with senior management of juice suppliers to influence overall performance and leaders of external laboratories.
Function Specific Activities:
Key Responsibilities
Oversee the development of short- and long-range business plans for Global Analytical Services operations that are comprehensive, realistic and aligned with broader Company and business plans.
Develop strategies, goals, and plans for work that focus on and enable the Company to better serve or work with customers, bottlers, or suppliers, and always with focus on the work that matters most. This includes but is not limited to continuous evolution of bottler and BU support programs and juice ingredient quality plans.
Provide laboratory managers with leadership, direction, and coaching to achieve work objectives and improve performance and skills.
Act as scientific, regulatory, technical or quality expert and consultant by responding to targeted questions from the field or other departments/business units and providing support to supply chain functions, business units and bottlers. This includes acting as a resource for general information and acting as a consultant for other technical personnel in the Company.
Create and communicate laboratory management strategy/long-term plan to address issues and future trends expected to affect the business. This includes anticipating changes in analytical technology, regulatory and consumer shifts, changes in agricultural ingredient supply impacting performance products and juice ingredients and evolution of Company portfolio and route to market. Work collaboratively with Corporate and field leaders to define and deploy the strategy/plan.
Review and evaluate reported crisis (i.e., IMCRs with highly-urgent product related problem with immediate negative implications for the Company) and formulate a plan of action for handling the incident/issues based on area of expertise/responsibility. This work is in strong collaboration with the Director of Ingredients Quality Department.
Provide leadership in building laboratory organizational capabilities (infrastructure and people) by identifying needs or gaps, creating a plan to close gaps, and ensuring plan execution.
Lead, coach and inspire Analytical Services team to deliver best-in-class results and ISO17025 accreditation in all locations while fostering individual growth and development.
Provide expertise and leadership in the development and implementation of standardized problem-solving methodologies and role out across all Laboratories.
Set an inspirational example by modeling the Company’s leadership and growth behaviors across all IQD Laboratories. Contribute to making Global Analytical Services a great place to work to attract and retain highest talent.
Manage purchases of laboratory capital equipment. This includes preparing budgets and tracking purchases against budget. Effectively manage the operating budget of Global Analytical Services developing fully costed business plans.
Represent the Company in relevant to external organizations/committees/boards such as Trade associations, scientific or industry groups (e.g., American Association of Analytical Chemists, National Soft Drink Association, CODEX) to influence outcomes.
Education:
Advanced Science Degree, minimum. PhD in Chemistry preferred
Related Work Experience: Minimum 10 years with PhD
Technical Skills
Advanced Juice Ingredient Chemistry: Comprehensive understanding of the quality assurance in juice components of Company products.
Beverage Composition and Manufacturing: Knowledge of beverage product composition, manufacturing methods for various product types and analytical methods.
Building Technical Relationships: Ability to apply technical knowledge and establish credibility with highly technical audiences to build technical relationships that will benefit customers or the Company.
Ingredients: Knowledge of key ingredients used in production of concentrates and beverage bases (e.g., caramel, citric acid, benzoate, juice, phosphoric acid, maltodextrin).
Advanced Analytical Chemistry: Expert ability to integrate analytical chemistry techniques (e.g., GC, GC/MS and MS) and to apply the most appropriate techniques to a broad range of problems.
Quality Assurance Principles: Knowledge and application of quality cost analysis, inspection, corrective action planning, customer and consumer satisfaction tracking, internal monitoring to detect and correct non-conforming information, materials or processes using modern quality problem-solving tools.
Incident Management: Ability to effectively and consistently manage all potential and actual incidents (e.g., quality issues) that could be harmful to the Coca-Cola trademark. This includes managing communications, and developing action plans and contingency plans for escalated consumer, customer, supplier or Company incidents.
Managing Scientific and Regulatory Dialogue in a Business Environment: Ability to apply communication skills (e.g., listening, expressing empathy, probing, asking questions) and Company language to effectively manage dialogue in response to product scientific or regulatory issues. Includes the ability to handle sensitive and complex contacts that require a high level of judgment, tact and diplomacy to minimize negative impact to the System and Industry.
Food Law: Knowledge of food law as it applies to ingredients and packaging. This includes knowledge of required/allowed levels and restrictions for ingredients or knowledge of where this information exists and how to access it. This may also include knowledge of whether an ingredient meets country level requirements.
Leadership Behaviors:
• DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation).
• COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
• ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.
• INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
• DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential.
Growth Behaviors:
• GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
• SMART RISK: Makes bold decisions/recommendations.
• EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
• PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
• FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
Job Requirements:
Years of Experience:10+ Years Experience
Leadership Behaviors:
• DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation).
• COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
• ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.
• INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
• DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential.
Growth Behaviors:
• GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
• SMART RISK: Makes bold decisions/recommendations.
• EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
• PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
• FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.