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Director - Growth (On Platform Engagement Lead)
Samsung
Mountain View, CA, United States
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General Description
We’re searching for a Director, Growth to join the Services & New Business (SNB) division at Samsung Electronics America. This position will be based in Mountain View, CA.
SNB is an agile “start-up” team with highly talented and results oriented individuals, organized directly under the CEO. We take an interdisciplinary approach to transform the way devices are combined with software and services – increasing consumer engagement and creating new revenue opportunities – to accelerate company growth. We are responsible for strategy, product marketing, and business operations for services including Intelligence (Bixby), IOT, Samsung Pay and Samsung Health. We also incubate and operate growth platforms, including award-winning industry-firsts such as Samsung Rewards.
Responsibilities
This is a critical role in building the growth operations function for Samsung Services as a growth-focused, data-driven and user-centric function. We are looking for an experienced senior growth expert that will drive the strategies to deliver a step-change improvement in how we leverage our on-platform channels for activation, retention, referral and revenue for users of Samsung services, with an emphasis on Bixby.
You will report to the Senior Director, Head of Growth Operations and will work closely with the Services Platform Leads, Product Managers and On-Platform Ops Managers to constantly improve and optimize our growth engagement strategies and plans.
• Design and develop growth programs to improve activation, retention, referral and revenue
• Work cross-functionally with leaders on product management (plus engineering and data science teams) to unlock new, more sophisticated strategies for growth..
• Data-driven to uncover critical insights to drive the business and surface opportunities for improved engagement and funnel optimization
• Lead constant A/B and multivariate testing of potential new programs and ideas, infusing the entire Services team with an experimentation mentality to uncover growth accelerators
• Identify exponential growth opportunities by leveraging cross-platform initiatives within the network of Samsung Services
Necessary Skills / Attributes
Minimum Requirements
• Demonstrated track record in growth optimization. Experience with in-app marketing, push notifications, etc. Hands-on experience analyzing data and using databases.
• Past experience shows partnership with product management (and engineering / data science teams).
• Experience in both highly manual and highly automated growth platforms a significant advantage.
• Minimum 4-5 years in growth function at a high-growth company / companies, preferably in software or services is critical. Recommended 12-15+ years work experience. However, if you have proven experience and capability in driving growth and are exceptional in the desired skills below, this trumps tenure.
• Willingness to travel up to 30%, within North America and to South Korea
Desired Skills
• User-centric – innate understanding of user / consumer psychology and behavior
• Data geek - clear understanding of data, analytics and testing; with superior ability to turn understanding into actionable insights.
• Constant dissatisfaction with the status quo and an infectious desire to push boundaries to drive growth.
• Comfort with ambiguity and continuous change in a fast-paced environment
• Cross-organizational collaboration with ability to influence without authority
• Outstanding communication skills with ability to deliver concise messages
• A bias for action and the ability to successfully serve multiple constituents with the ability to effectively manage one's own time and the time of others
Company Information
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes’ “Most Reputable Tech Companies” for 2016 and #6 on Interbrand’s "Best Global Brands” list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands.
Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest.
At Samsung we work hard – every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2015.
Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.