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Senior Director, Customer Fulfillment Center
Philips
Nashville, TN, United States
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Senior Director, Customer Fulfillment Center
Are you seeking the opportunity to lead and drive operational performance metrics for continuous improvement? Do you have a passion for providing strategy, leadership, and direction creating a center of excellence to fulfill the customer experience? If so, then read on.
In this role, you have the opportunity to
Provide strategic and tactical leadership, counsel, and direction to the Customer Fulfillment Center (CFC) management team, based in Nashville. Additionally, you will operationalize and enhance current reporting and work streams; as well as, drive a lean culture throughout the organization.
You are responsible for (but not limited to)
• Understanding the processes within the Customer Fulfillment Center (CFC) and in how they relate to other functions (finance, logistics, and field).
• Leading management team in the development of their organization individual performance, development, and relationship building.
• Prioritizing and implement continuous improvements using LEAN and other methodologies.
• Launching finance controls and guidelines in order to meet customer’s expectations
• Establishing relationships with new product introduction teams, ensuring all products and new processes are implemented according to plan; as well as, supported from a customer and internal control perspective.
• Understanding, reviewing and closing all SOX and ICS related requirements for Quote to Cash (Q2C) and ensuring overall compliance.
• Ensuring customer quotations, orders and service agreements are accurate and expertly processed.
• Providing judgment based decision-making in assessing orders, revenue recognition and managing demo inventory to appropriate levels.
• Integrating acquisitions with appropriate controls and customer-facing mindset. Support and drive for attainment of acquisition financial targets.
You are a part of a team
Focused on delivering on results by moving the organization to outperform customer, market and internal expectations; as well as, driving operational excellence by constantly striving to build a standardized and sustainable Q2C value chain raising the level of our performance beyond competitors.
To succeed in this role, you should have the following skills and experience
• 15+ years of experience in a commercial/customer facing role
• In supply chain, order management, sales enablement and end to end solutions
• Working in a complex process environment that is not fully mature; with a consistent track record in identifying, prioritizing and implementing improvements
• Excellent communication skills (written, verbal and listening) with the ability build consensus across all levels of the organization; is comfortable with crucial conversations
• Leading a management team in the development of their organization; but, also individually in performance, development, and relationship building.
• Driving process improvement to streamline processes and reduce handoffs.
• Taking the lead in project development and implementation as requested by management.
• In-depth knowledge of sales processes and organizations, IT systems, sales and business market trends to implement innovative strategies
• Improving customer issue resolution time, increase internal operational capacity, and providing greater field representative coverage for urgent needs
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits, and up-to-date training.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Contact
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