This job has expired, please see additional jobs below
Senior Director, Solution Services
Samsung
Albany, NY, United States
Job Details - this job has expired, please see similar jobs below
General Description
Samsung Electronics America is looking for an experienced innovation and professional services leader with a passion for driving customer transformation in complex mobile and enterprise IT environments. The Senior Director of Solution Services will be responsible for defining the strategy and GTM of the services organization, driving solution innovation, managing implementations and ongoing projects across the enterprise customer base, and owning the services P&L.
The ideal candidate will have experience successfully leading diverse professional services teams, including design-thinking led innovation and enterprise mobility and digital transformation projects. The services organization will be at the forefront of driving new solutions innovation, and the candidate must be experienced in engaging with and managing customers in unique projects with a degree of ambiguity. He or she will have a firm grasp of strategies and methods to ensure quality delivery and the managerial capability to profitably oversee a services business.
The Senior Director will report to the SVP, Global Solutions, Services & Alliances.
Responsibilities:
* Set the strategy and GTM for the services organization.
* Work closely with solution management organization to drive innovation projects (proof-of-concepts, pilots and lighthouse customers) that facilitate the solution innovation strategy
* Lead and provide hands-on management for your teams and key customer implementations.
* Executive sponsorship and relationships with important customers and partners
* Develop and maintain procedures, metrics and key performance indicators to measure progress
* Work with sales, including project pre-qualification and scoping to ensure that sales understands and aligns with the service offerings and quality opportunities are developed
* Report to senior leadership with regular project updates, and advise as the implementation leader on the team
* Ensure projects meet or exceed Customer expectations
Necessary Skills / Attributes
* BS/BA degree in IT/engineering field; advanced degree desirable
* 15+ years of professional services experience in an enterprise software and IT, delivering to large enterprise customers; work with financial services sector and/or government highly desirable; experience in strategy consulting also desirable
* 5+ years’ experience managing a services business including P&L, recruiting, training, staffing, and performance management
* Experience in projects with leading edge technology (e.g., enterprise mobility, IoT, AR/VR) and large-scale digital transformation highly desirable
* Excellent people management skills with the ability to lead collaboration across functions and organizations. Proven ability to in dealing with business leaders on all levels and to manage in a complex organizational structure
* Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations
* Strong operational management, project management, consulting, and process improvement skills
* Strong communication/presentation and negotiation skills.
* Self-starter, collaborator and team leader/player
* Strong work ethic and results orientation
Company Information
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes’ “Most Reputable Tech Companies” for 2016 and #6 on Interbrand’s "Best Global Brands” list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands.
Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest.
At Samsung we work hard – every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2015.
Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.