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Director, IT Direct Store Delivery Sales Systems
Pepperidge Farm Inc
Norwalk, CT, United States
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Imagine…working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.
We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.
We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.
General Summary:
Leads the Information Technology Function in support of $1.5B Pepperidge Farm Business Unit within the Global Biscuits & Snacks Division in the areas of Direct Store Delivery (DSD) Sales Operations & Analytics, Mobility, and SharePoint, consisting of 7 direct report employees and key outsourced partners. Manage approximately $6,000,000 annual IT operating budget and approximately $2,000,000 annual capital budget, and assigned project budgets. Responsible for leading and driving IT Functional leadership at the site, while also driving Sales & Distribution service enablement through emerging technology and optimized services to drive business growth and improved profitability. Member of the Global Sales IT Services Leadership Team and the Pepperidge Farm Leadership Team. Responsible for creating and managing Direct Store Delivery (DSD) IT Services, Technology Strategy, IT Roadmap, IT Service Management outcomes, solution delivery, and program capabilities. Partners with Pepperidge Farm Leadership Team to lead, advise, influence, and implement Functional and Business Unit programs, projects, and capability drivers to enable growth, improve earnings, and/or mitigate risk. Responsible for Information Technology program, services, and project delivery to deliver business benefits. Responsible for overall budget responsibility for local functional group. Responsible for talent management and employee engagement within functional group including organizational resource planning, performance appraisals, compensation, development planning, and maintaining employee engagement.
Roles and Responsibilities
Strategic:
• Responsible for leading and driving business unit transformation through emerging and standards technologies and optimized services to drive business growth and improved profitability specific to Pepperidge Farm and enabling Sales & Distribution processes. Including capability enablers in Direct Store Delivery tools, Independent Distributor handhelds, DSD In-Store Execution, Advanced Analytics, and Depot Management.
• Provide strategic influence and guidance for Pepperidge Farm as a member of the Leadership Team.
• Lead Information Technology Strategy development and planning to enable growth, earnings improvement, and/or mitigating risk to the Function and/or Business Unit.
• Identify Business Unit value drivers and influence and/or lead development of Information Technology Roadmaps that deliver value-added business outcomes.
• Partner with other IT Functional Leads on IT strategic portfolio and resourcing to meet the strategic needs of the Business Unit.
• Identify and lead Enterprise-wide initiatives that align and support activation of the Enterprise, Division, Functional or Business Unit strategies. Example – Business Systems Integration; Next Generation Handheld Computing; DSD Advanced Analytics & Process Enablement; Depot Management Enablement.
• Identify and/or execute Information Technology strategic opportunities and programs that increase Business Unit value and create competitive advantage.
• Responsible for the success of DSD technology integration of mergers and acquisitions of external businesses into the Global Biscuits and Snacks Division portfolio.
• Influence Global Sales IT Services strategy and operational enablement.
Operational:
• Provide operational leadership for local Pepperidge Farm DSD IT Team, including 7 employees.
• Manage and optimize $6,000,000 annual IT operating budget and $2,000,000 annual capital budget, and assigned project budgets, while maintaining IT Service Levels and improving business outcomes.
• Serve as the Information Technology Lead for Pepperidge Farm Leadership to engage and coordinate services enabled by Information Technology.
• Conduct ongoing governance and prioritization of Pepperidge Farm IT initiatives with Leadership Team.
• Conduct vendor management with outsourced partners and/or contractors.
• Lead and ensure execution of Functional and/or Business Unit-specific Information Technology programs and projects.
• Oversee Functional and Business Unit Information Technology Program and Project execution and service hand-off to ensure business outcomes and objectives are met.
• Identify and execute IT Service Management to deliver value creation and value protection, while optimizing costs and maintaining or improving IT service levels across DSD processes and other Functional needs.
• Influence solution architectures and services to enable DSD services.
• Create and drive advanced BI business analytics to increase business unit and functional benefits, and optimizes business outcomes.
Team Leadership:
• Lead and manage Information Technology Function consisting of DSD Sales Operations & Analytics Program Leadership, Mobility, and SharePoint consisting of 7 employees
• Responsible for talent management, organizational resource planning, succession planning, and recruitment within a local functional group
• Responsible for team performance appraisals, compensation, benefits, individual development planning, diversity action planning, and employee engagement action planning.
Job Complexity
• Oversight of Pepperidge Farm DSD IT Services team.
• Span of Control: Local Pepperidge Farm IT Team enabling DSD
• Business Supported: U.S. Biscuit & Bakery
• One direct report is Manager – DSD Mobility.
• At times requires meetings and travel between Norwalk, CT and Camden, NJ (WHQ). May require travel to manufacturing facilities across business unit or newly.acquired businesses in support of business and system integration.
• Collaborating and coordinating shared resources through Integrated Global Services (IGS) IT Services and Project delivery.
• As site lead for the PF IT team, responsible for maintaining an effective and connected team culture between direct reports and other team members that are matrix reports, with a passionate focus on service for the Pepperidge Farm business
Minimum Requirements:
• Minimum education required: BS is required. MBA is preferred.
• Strong leadership and management experience based in 10-15 years of Information Technology experience, while leading moderate sized operational teams.
• Experience managing several technology partners and outsourced relationships.
• Strong Information Technology leadership and technical experience from a large company required, CPG Industry with Direct Store Delivery (DSD) experience is strongly preferred.
• Experience in business integration, ERP, DSD, Business Intelligence, and Sales systems is preferred.
• Strong understanding of IT practices and emerging trends, especially in areas of Direct Store Delivery enablement.
Working Conditions:
• Primary location in Nowalk, CT (Pepperidge Farm Headquarters).
• Travel Requirements: 20%
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