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Director Sales, I, Public Safety Sector
Samsung
Ridgefield Park, NJ, United States
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General Description
The Director, Sales, Public Sector will be responsible for the development, nurturing and ongoing relationship and account management of key Regions and Public Sector Mobility Accounts required based on customer needs and enterprise mobility requirements. This position reports to the Vice-President, Sales within SEA.
This role will focus on both State and local and specifically on Public Safety. It will take a leadership role within the First Responder community to become an advisor and educator on the many solutions that Samsung has to offer to Public Safety.
The Director, Sales will be responsible for new business development, new services and support introductions and services marketing coordination with the Marketing organization as appropriate.
This position will:
• Own the customer account management and support including initial sales efforts so as to maintain long term, trusted partner relationships and to execute successfully against plans to grow sales, revenues and expand enterprise customer relationships
• Set and achieve customer-specific targets and other mutually established metrics with VP, Sales
• Implement a customer account management vision, execution, and measurement plan to support meeting/exceeding, quarter, annual and longer-term financial goals established for strategic accounts
• Ensure that the Voice of the Customer relative to Sales is clearly understood across all parts of Samsung
• Anticipate and proactively identify opportunities to leverage existing Samsung products and services to deliver additional value to enterprise customers
• Explore unmet needs with key decision makers and communicate them as potential opportunities for innovation and/or value added services
• Develop a high performing sales team towards solution selling in a complex matrix environment
• Work with the SBS teams and service teams to have a world class customer experience
• Position Knox as the security platform of choice within the Public Sector Vertical
• Develop customer-specific annual account plans for sales and renewals and service-level agreements for firm support and end-user training
• Develop and "own" relationships with assigned firm key decision makers and executives
• Partner with 3rd Party firms to identify and pursue potential new opportunities outside current Samsung products and services portfolio
• Address customer’s requests to address ongoing service and support issues
• Respond to concerns from executives and key decision makers
• Exercise leadership and business judgment on all contracts, and work collaboratively with customers and Samsung to get mutually acceptable pricing/terms
Necessary Skills / Attributes
• Bachelor's Degree with 15+ years of directly related experience is required.
• Prior experience managing a sales team, selling at C Level and Peer level account planning
• Proven ability to successfully develop and own a global enterprise customer relationship and account management process
• Understanding of solution selling – specifically around the Knox suite of services
• Prior experience developing and managing mobile services and support strategies required.
• Prior experience in a telecommunications environment required, with specific focus on Mobile device services and support (smartphones and tablets).
• Strong track record of building collaborative relationships with internal peer groups and external customers and partners
• Proven ability to successfully execute a global customer management process
• Executive presence and experience to leverage resources based on both influence and authority
• Proven contract negotiation and enterprise-level sales experience
• Ability to identify service and support risks and associated solutions within wireless product technologies.
• Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials.
• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment.
• Must have demonstrated project and program management skills
Ability to work in a team environment in order to achieve sales objectives and to complete assignments within established time frames. Skilled in developing and maintaining excellent working relationships with all appropriate levels within and outside the company to promote sales results. Demonstrated competency in persuasive communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels. The ability to accept tasks and problems/situations that differ, requiring creativity to develop solutions to accomplish the desired goal. Interact with all levels within the organization and has frequent external contacts.
Company Information
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes’ “Most Reputable Tech Companies” for 2016 and #6 on Interbrand’s "Best Global Brands” list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands.
Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest.
At Samsung we work hard – every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2015.
Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.