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Director of Operations
Levy Restaurants, Inc.
Phoenix, AZ, United States
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Arizona
As we prepare for growth, we are adding some additional operational roles that will serve as a spring board for your future career with Levy! This is a full-time position and will initially be based in one of 4 states (TX, AZ, CO/Rocky Mountains, Northern CA/OR) within the Western Region of the United States for the purpose of training and development in Levy processes, procedures and systems. Candidates MUST be open to relocation anywhere within the US, and relocation assistance will be provided at that time.
As the Director of Operations for Levy, you'll lead the operation and people responsible for all of the food and beverage venues/offerings to the thousands of guests that visit our locations every year. Working with World Class sports teams, and the diverse shows that are the best that entertainment has to offer, you'll be in the center of the explosive growth in the sports and entertainment industry!
Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Role Specifications:
Partner and Customer Focus, Developing Winning Teams, Seeing the bigger picture, Innovating and Improving and Delivering Results
Operations:
Has strong attention to detail
Responsible for fan experience in the building
Holds team accountable to steps of service to deliver great guest service
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with guests, subcontractors and Levy Restaurants team members
Regularly obtains feedback from guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Develops and recommends all menus, promotions and programs in accordance with Levy Restaurants standards
Ensures that daily walkthroughs are being conducted in both FOH and BOH for every even
Ensures all operations comply with concept clarity statement
Creates and executes marketing plan to build sales
Creates and oversee completion of location business (MAP) objectivesClient/Partner Relationship
Executes primary relationship with business and key revenue client/partners
Holds and documents weekly meetings with client/partner with the goal to be informational, fact finding, idea generating and problem solving in an effort to regularly obtain feedback from clients to improve operations
Attends client staff meetings on a regular basis
Acts as a liaison with team, including partner's operational team, Levy Restaurants team and other areas as needed to ensure efficient operational performance
Finance:
Achieves daily sales and assigned cost goals
Implements cost controls as needed to achieve positive financial results
Buyoff on weekly/biweekly forecast from Controller
Owner of location P&L and PBITDAR expectations
Achieves assigned budget goals
Oversees execution of required daily reporting
Oversees completion of required department reports and compiles month end reporting
Develops budget to deliver profit and service goals, as well as meeting partner expectations
Controls:
Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more)
Ensures that all security, safety and sanitation standards are achieved
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Ensures team members adhere to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook
Oversees control of all inventories, product cost, cash handling and purchasing
Leadership and Internal Relationship Building
Uses all performance management tools, including development plans, to provide guidance and feedback to team
Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location
Creates the vision of the location by sharing stories and history with team members, managers, guest and client/partner
Promotes a cooperative work climate, maximizing productivity and morale
Utilizes new leader transition sessions to ensure success with managers a few months after taking on new roles
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Conducts bi-annual FAP (Feedback and Action Planning) sessions with management team to assess how things are going from a higher level and work on continuously improving the business and work environment
Interviews, hires, trains and develops team members according to Levy Restaurants guidelines
Displays a positive attitude towards team members
Mentors department managers to develop their skills and leadership abilities.
Required Skills
• Able to communicate effectively with management team, guests and team members by speaking and comprehending English
• English reading, writing, math and computer skills required
• Ability to taste and evaluate food and beverage products
• Stamina to work 60 hours or more per week
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts
• Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
• Ability to use hands in using office equipment, including the computer system
• Ability to talk and hear to conduct phone correspondence
• Close vision and focus capabilities to view computer screen and company documents
Required Experience
• A minimum of 8 years Food and Beverage Management experience at a Director of Operations/General Manager level in a sports and entertainment atmosphere.
• Experience managing a high volume operation.
• Proven ability to lead and develop a team.
• Budgeting, forecasting, sales experience preferred.
• Ability to maintain organization in a changing environment.
• Exhibits initiative, responsibility, flexibility and leadership.