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Associate Director - Project Management
GfK
Canary Wharf, , United Kingdom
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We are looking for an Associate Directorto join the GfK Project Management team based in Canary Wharf, London. GfK currently operate a global customer experience programme for a premium automotive manufacturer across more than a hundred markets. You will be joining an established and successful team who are responsible for the definition and delivery of this extremely important project within GfK.
Project Management is critical to the success of our business with team members working closely with our Product and Industry teams, as well as clients, to deliver high quality outputs.
As project managers we are responsible for making the project happen; from proposal input through to data and client deliverables, this includes ensuring the correct methods are used for the research and the correct resource is available to successfully implement and deliver the requirements on time, on budget and to the highest quality standards. The team is also responsible for defining best practice and making improvements to our Project Management processes, tools and resources.
Key tasks & responsibilities:
Project Delivery
• Manage projects professionally and to global and local standards with attention to budget, timing, consultation and quality
• Provide technical and operational consultancy/solutions to the Industry and Research teams
• Attend initial internal project briefings, defining project roles and responsibilities
• Ensure processes and systems for project management within the UK team are robust, efficient, provide a seamless and consistent service to the Research teams
• Direct and oversee project management carried out by a specific project team or those for whom to coach or line manage
• Act as a senior point of escalation for project issues
• Promote an end-client focused culture within Operations with the goal being to work in partnership with both the Operations and Research/Industry team to ensure end-client satisfaction
• Implement and follow global standard procedures and processes
• Manage the relationship with Global Support Centers and/or GPS Romania
People
• Ensure professional workload management and optimal utilization levels
• Drive (Project Management Institute) principles and ensure they are cascaded throughout the team
• Provide support for people development/career progression within direct team, coaches and across the Operations team
• Help identify areas for team improvement and support either training or processes to aid improvement
• Support knowledge sharing, including the cascading of knowledge in relation to the GfK product portfolio
• Develop own skills, and skills in the team, across methodologies, industries and specialisms so that the team can offer recommendations and solutions
• Use the expertise developed within the UK to support the development of colleagues in other Project Management teams through coaching and mentoring
• Support the communication of global and local strategy to direct team; set goals, provide direction and guidance to direct reports
Finance
• Monitor and report on key metrics for all projects for which you (and/or your team) is responsible
• Ensure projects are booked correctly and in a timely manner and that any revised pricing is negotiated at an early stage and the project re-booked
• Analyse job reports to monitor supplier invoicing, time allocated etc. to anticipate and address any potential overruns
• Regularly review supplier performance and provide feedback to Bidding/Procurement
Strategy
• Ensure the team meets the needs of the product team researchers through regular collaboration and feedback forums
Requirements
Experience, skills and competencies required:
• Expertise in working within a multicultural business environment and developing solid working relationships with international contacts
• Expertise in providing and implementing effective solutions to various research methodologies
• Experience of line managing teams and/or coaching individuals
• Well-developed communication and interpersonal skills
• Solid understanding of international project management
• Solid grasp of cultural differences in fieldwork approaches by market
• Proven track record for supporting and implementing company strategy
• Client focused attitude – ability to develop strong relationships and work in partnership with the industry and research teams, and external clients as required
• Well-developed decision making, priority setting and negotiation skills
• Team-player – ability to work productively with colleagues across all the Operations' teams
• Commercially focused – with an understanding of cost-management; well-developed business acumen with the ability to make sound suggestions that support the business needs of the company
About us
Having choices is what makes life exciting. Make your choice today and take your future into your own hands. We value skills and talents, and will support your development within our international teams. GfK makes your choice easy as we offer an exciting work environment that brings people together and encourages an entrepreneurial and innovative spirit. As a trusted leader in market research present in over 100 countries, we know what makes consumers’ hearts beat—globally and locally. We work on projects for successful companies in virtually every major industry.