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Account Director
Possible
London, , United Kingdom
Job Details - this job has expired, please see similar jobs below
Who we are:
At POSSIBLE London, we are building business for a connected world. We are a creative, technology and data company. We partner with our clients to join the logical and the emotional. To join our understanding of people to our knowledge of the latent potential contained in technology. We believe in using those tools to create things that move people. Because we believe it’s only by moving people that you move brands. We believe that any worthwhile thing that happens in this world is the stuff done by people who are passionate enough to make things happen and naive enough to believe they can.
Our team and our culture is also driven by those beliefs. We have connections with each other that transcend the workspace. We understand we are fathers, mothers, daughters and sons. We understand that everyone is fighting a different battle and we believe in taking care of each other. We are relentless because we care. We work smart and we work hard because we love what we do and because we care about the people our work affects. We want to make sure that everything we do is having a positive in people’s lives.
We are a flat organisation and we trust and empower the people we work with to take the reins of their work in their own hands. We are built in the idea you should feel safe and happy with your work and that this is how you will do the best work of your life.
Who we are looking for:
POSSIBLE's Account Director will suit an outstanding client liaison, who is used to managing relationships with exceptional brands to increase revenue and produce high-quality work. In this role, you are expected to be a POSSIBLE ambassador to an elite cluster of global brands, blue chips and public-sector organisations. You will work on strengthening and enriching our relationships with e-commerce and Marketing Director-level clients, making their digital business goals our own. The Account Director will be expected to respond to client needs by delivering compelling ideas and proposals. You will report to the Business Director and work closely with the Client Services and Project Management teams to ensure that our projects continue to develop, opportunities are fully utilised and we are accurately reporting our progress to senior management.
Whilst the remit of the role will broaden the initial client engagement will be within the financial sector and as such relevant experience will be a bonus. User Experience and future thinking form a core part of our remit.
What you'll do:
• Support the Business Director on client development activity and managing your own portfolio.
• Interrogate client briefs, ensuring that agency briefs are written up (identifying consumer insights and proposition), briefing is factored in and work is reviewed and aligns to the brief before presenting to client.
• Manage the finances of client accounts, updating company revenue forecast sheet, preparing cost estimates for client approval and owning the financial conversation with client.
• Attend client meetings to present project outputs from strategic deliverables, creative work, campaign and activity reporting, and to review and approve creative and technical work.
• Partner with the Resource Manager in conjunction with the delivery team to ensure that resource bookings are up to date and the team has access to the experts they need across the business (and beyond) when required.
• Manage creative and technical teams internally on specific client projects
• Partner with the Business Director, Programme Director and other members of the delivery team to assist in account planning activity.
• Plan for future initiatives (research, insight, analytics), client development to grow revenue where possible for the accout.
• Onboard the client brand guidelines and policies ensuring all work and interaction lives up to the brands values and style.
• Keep up to date with digital industry developments, launches and client industry competitor activity to keep yourself and client informed of latest trends and developments.
What you'll need:
• 8+ years of client services experience in a digital and/or creative agency, or communications environment.
• Outstanding ability to lead, convince and inspire in a client-service environment.
• Previous client facing role and experience of being the primary client contact.
• High knowledge and expertise in marketing – and personal perspective on – Internet trends and technologies, business and site performance analysis, user-centered design process, social, campaign work.
• Proactive, taking the initiative and spotting every opportunity to offer our services working in conjunction with the Business Director.
• Ability to communicate digital strategy and tactics confidently at senior level.
• Excellent organisational skills, able to prioritise well.
• Excellent written and verbal communication skills.
• Proven track record of planning and delivering account revenue.
• A self-starter and problem solver who is comfortable resolving conflict.
• An accomplished user of Microsoft Word, Excel and PowerPoint and/or Keynote.
About POSSIBLE:
POSSIBLE is a creative agency that cares about results. We back up every idea with real-world insights to create work that makes a difference—and makes a measurable impact. With more than 1,500 employees around the globe, POSSIBLE brings results-driven digital solutions to some of the world’s most dynamic brands, including Microsoft, AT&T, Nestle, P&G, Adidas, and Turner.
By design, we are visionaries, innovators, and pioneers. If that describes you too, then by all means, get in touch—we’d love to work with you.
POSSIBLE is a WPP Digital agency.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.