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Group Program Director
Critical Mass
Ontario Toronto, , Canada
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WE ARE AN EXPERIENCE DESIGN AGENCY WITH RELENTLESS FOCUS ON THE CUSTOMER.
The way a customer experiences a brand has a profound impact on perception, purchase behavior and loyalty. That’s why our work begins and ends with our clients’ customers. We listen to them. Validate with them. We even include them in our experience design process. We do this to create experiences that are simpler, more useful, entertaining, and convenient. Our mission is to in some way change their lives for the better.
TODAY WE’RE 950 PEOPLE IN 11 OFFICES ON 4 CONTINENTS.
We are thinkers. Makers. Do’ers. We speak a dozen different languages and are inspired by a million different things. But no matter what our discipline is or where we are in the world, we’re united by a common excitement for digital that’s absolute and contagious.
GROUP PROGRAM DIRECTOR
The Group Program Director plays a critical role in the success of projects, client work portfolios, and the overall organization. He / She works at both the macro and micro level to manage large portfolios as well as support the development and management of scope, schedules, and budgets for our most important clients.
Responsibilities:
• Acts as a primary point of contact, serving as the lead in communicating client needs to the team and team needs to the client.
• Understands your client’s short- and long-term goals, understand their competition and what they are doing.
• Understands and communicates client business needs to the internal team and to third-party vendors.
• Ability to inform clients how to best work and what drives project success.
• Works with the team to identify Ask+ opportunities within the project or opportunistically within the account.
• Improves customer satisfaction through deepening and or improving existing relationship.
• Takes accountability for ensuring the overall business and portfolio runs effectively.
• Drives negotiation and acceptance of changes within the portfolio and are able to effectively manage and support teams through change.
• Drives on-going process improvements both on an account and discipline level.
• Works to drive evolution of industry best practices into project delivery discipline.
• Forecasts, tracks and manages portfolio budgets and revenue, POs and invoices.
• Identifies, analyzes, prioritizes, mitigates and communicates portfolio risks.
• Applies expert knowledge of project delivery best practices, project financials, planning, forecasting and resourcing in order to manage project teams and business issues.
• Establishes clear expectations on how the team will work together to accomplish the team objectives.
• Acts as an effective communicator with the ability to build a story to articulate the right pieces of information in order to communicate effectively with a variety of internal and external stakeholders.
• Works with Discipline Leads to define appropriate resources required to meet portfolio needs.
• Key driver in project review process including project plan reviews, SOW reviews, change and risk management reviews, etc.
• Integrates strong strategy and business development skills with project management capabilities to grow the portfolio of client business and create a long-term relationship with the clients.
• Creates and owns account road map development that will allow for solid resources and revenue management, looking at all projects being tied into the larger account picture.
• Acts as a career manager and provide project delivery business guidance, mentoring and on the job training.
• Drives continual process and people management evolution in support of the effective delivery of solutions.
• Ability to recognize how team members are doing, understand and account for many different points of view, and provide support for the team.
• Contributes at a senior level to the client pitch process by integrating strategy and business development skills with project management capabilities.
• Acts as a mentor and leader to the Project Delivery team, ensuring they have the coaching, mentoring, resources, and training needed to produce high quality results and further develop their skills.
• Grows and recruit for the Project Delivery discipline.
• Is a thought leader in Project Delivery.
Requirements:
• Post-secondary education is preferred, or equivalent experience.
• 9-12 years experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.
• Experience leading teams.
• Mastery of managing and controlling project scope, schedule, budget and resource management / reporting and change management, project roadmap development and revenue forecasting.
• Mastery of Project Management principles, methods and techniques.
• Mastery of leading conversations with clients, around scope, schedule, and budget as well as roadmaps, objectives, and strategies.
• Ability to tactically organize and structure activities, paying particular attention to detail.
• Mastered in leadership, problem-solving and decision-making skills to facilitate effective task and resource management.
• Mastery of communication, presentation, leadership, facilitation and negotiation skills.
• A solutions oriented leader with refined decision-making skills and the ability to lead by example.
• Ability to stay focused on the driving goals even in high-pressure situations.
• Ownership and accountability of clients’ business needs and ability to drive to solutions.
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Mastery of collaboration and issue tracking tools such as Box, Jira, Confluence.