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Client Engagement Director
RR Donnelley
Los Angeles, CA, United States
Job Details - this job has expired, please see similar jobs below
DSG, a division of RR Donnelley, is an emerging creative team that creates smart, innovative, engaging customer experiences building brand loyalty and driving response. Through the combination of our people, our processes and our technology, we deliver actionable insights and achievable ideas. We bring experience and know-how to drive value and results through production, ideation, content creation, implementation, support and analysis.
The Client Development Director is a sales-driven role responsible for selling services to our existing clients and prospects, which may include but is not limited to creative services, content creation, digital marketing campaigns, photography and video, digital media, digital asset and workflow management, pre-press and production services. You will be responsible for developing and implementing action plans for penetration into our existing account base, as well as new business development. The selling process is complex and may involve multiple service offerings that are delivered across our global network of creative studios and operations. The Client Development Director ensures that opportunities are repeatable, scalable, and clients are successful. Additionally, growth focused leader, you will work closely with management and other divisions within the company to define and shape our business.
Key Tasks & Responsibilities:
• Prospecting, proposing, and winning new business in targeted organizations and verticals
• Partner with other RR Donnelley teams/divisions to expand our services within their respective clients and prospects
• Collaborate with internal teams to prepare pitch materials and proposals as needed
• Manage pipeline through Salesforce.com for maximum efficiency and visibility, with carefully executed follow-up to closure
• Identify client needs across all channels and drive requirements back to management
• Develop customer relationships in order to gain strategic positioning with decision makers, retain existing revenue, and obtain additional business
• Manage successful client deployments and ensure ongoing high client satisfaction, renewal, and deep penetration of customer organizations for incremental business
Skills & Attributes:
• Proven experience in consultative sales process ideally in creative/agency sales, digital media, content creation, or SaaS
• Familiar with markets in which DSG and its customers compete and the factors that affect a client’s profitability
• Strong existing relationships and contacts with top marketers a plus