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Career Opportunities: Executive Director, Client Success
Valassis
San Francisco, CA, United States
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Valassis is a leader in intelligent media delivery, providing over 15,000 advertisers proven and innovative media solutions to influence consumers wherever they plan, shop, buy and share. By integrating online and offline data combined with powerful insights, Valassis precisely targets its clients’ most valuable shoppers, offering unparalleled reach and scale. We continue to harness the innovative, entrepreneurial spirit on which this $2.3 billion company was built in 1970.
Valassis is immediately hiring an Executive Director of Client Success to join our team in San Francisco.
This position is responsible for the strategy and leadership of the Client Success team. In addition, the Executive Director is accountable for leading the Pre-Sales/Sales Support and Account Management teams, ensuring Valassis Digital’s clients receive a solution that aligns with campaign goals and customer relationships are retained and expanded.
Key Duties / Responsibilities:
• Accountable for department success by leading the Account Management & Client Solutions teams and ensure its leaders and their teams are appropriately supported and put in positions of success.
• Responsible for owning department KPIs, providing insight into department progress to goal, and mapping out future strategies that align with the overall business objectives.
• Continually monitor the team’s overall health, including recommending and executing key strategic changes for continued long-term scale.
• Be accountable for both revenue retention and growth of existing business.
• Provide leadership and strategic guidance to the leader of the Account Management team to ensure our existing business KPIs (such as up-selling/cross-selling, churn reduction, increased renewal rates) are exceeded and client satisfaction is high.
• Provide leadership & strategic guidance to the leader of the Client Solutions team to ensure our client prospects are presented with an advanced digital strategy that aligns with their goals.
• Measure effectiveness of the Client Success team by defining and reporting on specific department KPIs and being accountable for department success.
• Lead next-class team by recruiting experienced leaders and individual contributors, attracting high potential new talent, and cultivate and retain existing high performers.
• Establish client relationships with high-level decision makers and provide strategic direction for their accounts in order to retain and expand existing business.
• Collaborate with the existing team to evaluate, recommend, and implement various processes and strategies to improve team efficiency of the customer lifecycle and improve overall client experience.
• Recommend new systems or tools to improve overall team efficiency across the team.
• Align and collaborate with internal leaders of Marketing, Product, Sales, Operations and Finance to ensure department success.
Required Experience
• 12+ years of experience in the media industry
• 10+ years of client success/account management leadership experience
• Proven digital marketing leader with experience in paid media, campaign optimization, digital analytics, modeling & optimization, and/or marketing databases
• Bachelor’s Degree
• Strong team player who works well with others and prioritizes the development of his or her people
• Proven success leading teams that growth of existing clients, including highly strategic accounts
• Experience building & leading successful existing business teams
• Ability to quickly identify and implement key changes that benefits the overall business
• Data-driven decision maker
• Ability to coach teams of varying skillsets & levels of seniority
• Exceptional communication & presentation skills
• Highly experienced in performance management decisions
Why work here?
Great Team -Valassis Digital has a team that works together and plays together. From FitBit challenges to happy hours, the days are just as fun as the nights!
Good Eats -Our office kitchen is fully stocked with healthy (and not so healthy) snacks to keep you going throughout the day.
Work Smart, Not Long – We make the most of our time inside the office, but we also know that life takes place outside the office, too. We work smart hours, not long hours.
Large Company with a Flair for the Entrepreneurial - Enjoy all the benefits and support of a large company with the nimbleness and flexibility of a start-up.
About Us:
Valassis is a leader in intelligent media delivery, providing over 15,000 advertisers proven and innovative media solutions to influence consumers wherever they plan, shop, buy, and share.
By integrating online and offline data with powerful insights, Valassis precisely targets its clients’ most valuable shoppers, offering unparalleled reach and scale. We continue to harness the innovative, entrepreneurial spirit on which this $2.3 billion company was built in 1970.
You can learn more about our work at https://www.youtube.com/watch?v=aI3sR6pYFdU.
Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Laurel K Reddish at 616-541-3145.
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.