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Director, Delivery Management
360i
New York, NY, United States
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The Director, Delivery Management will help establish, expand and manage the relatively new discipline of Delivery Management/Project Management at 360i. The role will oversee a number of Project Managers across the portfolio of accounts – both retainer-based and project-specific - from kickoff to completion. It is their job to ensure that multiple agency disciplines are working together and that the specific tasks and projects are delivered on-time, on budget, within scope and on brief.
This role will work with other leaders in the Operations framework to define “how” things get done at 360i, as well as to develop/refine corporate operational and Delivery Management standards, protocols, processes, tools and templates. In this role, he/she will also mentor and guide junior Project/Delivery Managers in how to deliver innovative and profitable relationships.
In partnership with account leadership, they are the connective tissue on client projects and will act as an independent, trusted advisor to General Manager for P&L management, account health and account growth.
Responsibilities:
• Sets standards for the development and management of project plans, resource plans, budgets & statements or work
• Management and leadership of junior delivery management teams
• Previous experience in developing and managing project plans, resource plans, budgets & statements or work
• Process, template and tool development
• Ability to manage and prioritize multiple tasks and projects
• Ability to distill and simplify project related items into easy to understand client materials
• Ability to identify, communicate and resolve project issues on a project and account level
• In-depth understanding of what resources to pull into a project and when
• Ability to work collaboratively with an Account, Creative and Production partners, as well as other SME (subject-matter expertise) leads
• Create the conditions to development great work without compromising budget or timing on an account level
• Oversight and enforcement of employee timesheet entry and reporting
• Work collaboratively and lead cross discipline teams of various levels of seniority
• Program management
• Highly organized, friendly, positive attitude, solution oriented, clear and concise communicator, strong problem solving skills, not afraid to speak up, confronts problems head on, confident to ask questions to fully understand the situation and task at hand.
• Proficient with critical project management software (ie: MS Project, Excel & Power Point)
Qualifications:
• 10+ years’ experience managing digital marketing, design and technology projects
• Experience managing and mentoring teams of 5+ Delivery Managers
• Prior experience as a digital producer or project manager required
• Must have experience delivering integrated, multi-disciplinary projects (working across media and creative is a plus)
• In depth knowledge of strategy, requirements gathering, user experience, content strategy, information architecture, design, technology, analytics and quality assurance
• Experience building and launching a website from requirements through deployment
• Experience managing multi-million dollar budgets
• Background in design and technology preferred but not required
• Experience mentoring and managing teams in the development and management of project plans, budgets, resource plans and statements of work
• Experience managing and monitoring staff utilization and account profitability
• Experience managing and mentoring teams of up to 10+ Delivery Managers
• Conceptual understanding of front and back end development
• Experience developing and deploying workflows, template, tools and processes
• Experience managing both internal and external clients on Delivery Management related items
• Experience developing pricing and scoping materials for a new business pitch
• Bachelor’s degree
• PMP, PMI, SCRUM certification is preferred