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Loyalty - Vice President
Ipsos
New York, NY, United States
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We are Ipsos Loyalty.
We help the biggest companies solve some of their biggest problems. We are everywhere: in 85 countries and counting. Our clients make the products and deliver the services you use every day, probably including the browser that led you to this posting, the beverage that is sitting next to you, and stores you shop all the time. Pick a sector and we are there, on the ground as trusted advisor to the world’s leading businesses on all matters relating to measuring, modeling, and managing customer and employee relationships. We are the recognized market, thought and technology leader in our field. Sound like the right place for your career? Share our passion. Share our success. And join us in being proud to be Ipsos.
Our Loyalty Market Research team is an growing, dynamic group. We value continuous learning, collaboration, and strategic client servicing at our core.
As a Vice President you are collaborative and a leader by nature, have eagle-eye attention to detail, brilliant time management skills and have a bundle of knowledge to share. You love to build team talents, client loyalty and respect. You work closely with a variety of individuals from clients to understanding their needs and developing business; senior team leaders to assure project accuracy and make sure that things stay on schedule. You get to share your many creative and analytical skills with your bright, coachable, talented team members on a daily basis, and you delight the client constantly. Variety is the spice, and you love new challenges, categories and situations. You will be exposed to a variety of research designs and just as wide a variety of clients.
Heavy focus on customer feedback solutions
Regular pursuit of multiple new projects with multiple clients at the same time
Increasing importance of technology platforms integrated as part of client solutions
Essential Responsibilities and deliverables include:
• Client Leadership
• Create and maintain strong “trusted advisor” relationships with prospects
• Develop new client relationships and engagements
• Educate client staff on Ipsos Loyalty capabilities, concepts, and tools
• Thought Leadership
• Act as an expert in customer experience, satisfaction, and loyalty measurement, modeling and management
• Integrate industry sector knowledge with customer loyalty expertise
• Provide guidance on new customer loyalty management technologies
• Team Leadership
• Lead new client relationship efforts including building pipeline daily
• Coach associates and build teams at levels
Skills
• BA/BS degree from a highly ranked university
• Quantitative and analytic skills
• Business development experience
• Strategy, marketing and customer experience