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Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research. Leads in the design, development and implementation of complex products, systems and services in an operations environment. Manages projects and direct activities of a team related to special initiatives of an operations nature. Functions as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 5-7 years of work experience.
Process Governance associate is responsible for the end to end coordination for critical processes within the opportunity:
Maintain project plan and inventory for all process specific changes; ensure milestone and deliverables dates are met
Coordinate across all stakeholders and control partners to ensure changes meet applicable requirements
Design and execution of all process changes across governance documents (process map, procedures, etc)
Qualification and Experience:
3-5 years of process design or project management experience
Self-starter comfortable operating in an ambiguous environment.
Strong written and oral communications skills. Ability to communication vertically and horizontally. Executive presence required.
Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment.
Problem solver; ability to think critically and offer creative solutions.
Strong attention to detail and a willingness to learn technical specs.
Ability to adapt to changing priorities.
Experience with project based work preferred.
Knowledge of commercial credit structures and insurance preferred.
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Shift:1st shift (United States of America)
Hours Per Week: 40
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