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How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Company has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen, and solve to meet our customers’ needs!
The Wealth Management Middle Office Administrator is a primary point of contact supporting our Private Client, Institutional Trust, Corporate Trust, and Family Office service offerings within the Commerce Trust Company. The Commerce Trust Company, a division of Company, is ranked among the top 25 investment advisors in the U.S. with over $49 billion in client assets. The Commerce Trust Company concentrates on serving individuals, families, business owners, and institutions' investment management needs through a combination of world class capabilities and resources, objective advice, customized solutions, and unparalleled service.
The primary focus is servicing and processing the Onboarding of New Accounts, ongoing account administration, and account terminations for Private Client, Institutional, Family Office, and Real Estate Administrators. The Middle Office Admin also serves as a liaison between the Advisors and other departments of the Trust Company including Operations, Audit, Compliance, Legal, and Tax. This position plays a key role in how new customers form their first and ongoing impressions of the Trust Company.
The Middle Office Administrator performs critical and recurring processes related to:
Customer Service – the primary focus is building and maintaining relationships with Private
Client, Institutional, Family Office, Real Estate, and Contra Custodian Administrators and
ensuring a timely, complete, and accurate processing. The position requires excellent
customer service skills and the ability to understand the ultimate goals of the Advisors and to
deliver support and resolutions that meets those goals.
Account Onboarding- work closely with and provide customer service for Private Client,
Institutional, Family Office, Real Estate, and Contra Custodian Administrators to facilitate the
onboarding of new accounts. This position is also responsible for Processing and/or Quality
Review of New Accounts, Asset Movement to ensure all compliance requirements have been
met, and all processing and coding is complete, timely, and accurate.
Administration – responsible for account maintenance and termination, ensure appropriate
controls are in place for all processes related to account onboarding, maintenance and
termination; responsible for identifying accounts with missing requirements, monitoring
accounts that are unfunded and collaborating with the Private Client, Institutional, Family
Office, Real Estate, and Contra Custodian Administrators towards the resolution of
outstanding issues. Driving process improvements, maintaining documentation, and
assisting with projects and testing is expected
Team – work closely with other support teams within the Trust Company to resolve client
transactions and with other Middle Office team members to assist/backup during high
volumes or absence. Act as a resource to other team members providing training, answering
questions and supporting management by helping drive the direction of the team.
Full Time, 40 hours per week.
Monday - Friday, 8:00am-5:00pm.
Location: Downtown Kansas City, 811 Main Street.
Knowledge, Skills, & Abilities
Excellent relationship building and critical thinking skills.
Ability to make sound and prudent judgment on a simple perception of a situation.
Excellent attention to detail.
Broad range of industry knowledge including current taxation and compliance regulations.
Strong analytical skills with the ability to execute.
Possess strong business acumen and the ability to make timely and sound business
Excellent communication and customer service skills across a wide variety of disciplines and
backgrounds to help achieve results.
Ability to independently resolve complex problems and identify and drive process
High School Diploma or Equivalent.
Two to five years of experience in finance or the investment management industry.
Bachelor's Degree with an emphasis in Finance, Accounting, or Business Administration
or Equivalent work experience.
Work experience in a Trust company.
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