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Company is searching for a talented and motivated bilingual Operations Manager to serve our Carteret, NJ location.
The eComm Warehouse Operations Manager will lead a team of Department Managers and manage the day-to-day functionality of a specific area/department within the fulfillment operation. This individual will ensure timely completion of the workload in an efficient and safe manner, in compliance with all relevant standards and guidelines, while demonstrating a commitment to teamwork, associate growth and development, and continuous improvement processes and performance. This role will lead calculating the labor and supply needs to meet the demands of the current and future business needs. The Operations Manager will be involved in the continuous improvement of their department and the entire fulfillment operation. This position is both 1st and 2nd shifts.
The successful candidate will be one who does not “sit behind a desk,” rather he/she interacts on a daily basis with the associates on the fulfillment center floor. If you are a: leader, team player, professional, personable, trustworthy, agile, reliable, proactive, creative, up tempo, fair, unbiased, and results oriented than apply now!
Supervise, direct, train, and develop Department Managers including providing frequent and constructive feedback. Communicate departmental/company standards, expectations, goals, changes and policies to associates.
Monitor, maintain, and develop specific, executable strategies to improve product flow, productivity and quality within the department.
Conduct root cause analysis on all related issues, document issues and recommendations for improvement. (Identify, analyze, and resolve all warehouse management system and process issues.)
Analyze and report on departmental/building goals.
Contribute to and support all company and building programs and initiatives. Work with other Ops Managers to achieve overall shift and building goals.
Maintain and enhance overall associate relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability. In an effort to improve overall performance, may be required to administer disciplinary action in a fair and impartial manner as necessary.
Ensure associate safety through education and training, promoting safety awareness and accountability, and by promptly addressing potential hazards.
Reviews essential data that forecasts specific area volumes. Create and communicate execution strategies to Department Managers.
Partners with GM/ Sr Operations Managers to create RE’s (reasonable expectancies) to which the Department Manager, Area Department Manager and Associates will be held accountable to.
Conduct interviews for potential Management.
Observes that all PPE and other safety equipment are used properly and is in good working order.
Ensures that Department Managers, and Area Department Managers are coaching associates to maintain and exceed assigned RE’s. Leads by example and makes sure that the proper coaching techniques and polices as established are being properly adhered to. Working closely with HR ensures that disciplinary warning and counseling are being administered if required.
Conducts annual performance reviews within the prescribed time frame. Reviews need to have at least three quantitative and qualitative goals.
Performs quarterly review of all assigned Department Managers, Area Department Managers and direct reports against goals assigned.
Solves problems and makes informed decisions that affect the associates, service, and productivity of his or her department. Provides feedback to upper management on associates concerns and works on resolving.
Utilize effective time management skills in the performance of all assigned tasks.
Inside average office environment 20% of the time, inside warehouse environment 80% of the time
Bachelor’s Degree in Management, Logistics, Supply Chain or related field and /or equivalent work experience (7 years preferred).
Minimum 7-8 years of experience in a Manager role.
Knowledge of process improvement processes such as Six Sigma and or LEAN (5S) preferred but not required
Available to work 1st or 2nd shift
Excellent interpersonal skills are essential.
Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
Strong written and verbal communication skills, analytical, math and problem solving skills.
Strong time management skills.
Strong customer service focus
Experience using computerized inventory systems such as WM. Demonstrated understanding of WMS (Manhattan preferred but not required)
Knowledgeable of a direct to consumer fulfillment operation
Knowledge of PC applications (MS Office)
Ability to maneuver through storage racks, trailers, and other areas of the warehouse. Requires ability to use office equipment including, but not limited to, phone, keyboard monitor, and calculator. Must be able to communicate effectively, both in person and on the telephone. Could be asked to provide physical activity including, but not limited to, sitting, standing, bending, stooping, lifting (up to 50lbs), and walking (up to 80% of the day). Could be asked to operate equipment found in a distribution center environment including, but not limited to, material handling equipment.
Our program of generous benefits includes: Our brand new benefits suite includes four medical plans, two dental plans, vision, life insurance, short and long term disability, HSA, FSA and a 401(k) with company match
Year round associate discount of all the Company chain of specialty stores (including buybuyBaby, Cost Plus World Market, and Harmon Face Values)Paid Time Off program
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
An Equal Opportunity Employer
It is the policy of Company Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.
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