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Products and Technology
Your Role and Responsibilities
Company Professional Services is seeking an experienced information technology business leader to oversee the customer relationship and delivery of professional services work with strategic customers. The VP Strategic Customer Engagement will be responsible for overseeing the customer relationship, CSAT, and service delivery. It is expected that this leader becomes the customer’s trusted digital advisor and will work with technical delivery leaders and project managers to assure contract requirements and client expectations are timely met or exceeded.
Responsible for communications with the client and within Company regarding expectations and performance.
Uses technology and industry expertise to understand the client’s agenda/needs and identifies ways to enhance the client’s business performance with Company.
Engages regularly with client senior leaders, participates in program governance and is accountable for the successful delivery of the services programs for the customers.
Drives transformational changes needed to achieve the customers' objectives.
Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.
Effectively leads and inspires the Company Professional Services team members engaged in the services delivery.
Works effectively as part of the entire Company team engaged at the customer including being aligned with such as the Account Team, TPM, Success and Support.
Anticipates, mitigates, and manages risk to Company and the customer
Required Technical and Professional Expertise
10+ yrs leading enterprise transformation programs at large enterprise customers
Significant experience managing c-suite relationships at customers
5+ years of experience leading Company enabled transformation
5+ yrs experience leading, managing, coaching and developing staff.
Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.
Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues
Founded in 1999, Company is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Company to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Company is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Company and discover a future of new opportunities.
Accommodations-If you require assistance due to a disability applying for open positions please contact Company website Recruiting Department.
Company website and Company website are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Company website and Company website do not accept unsolicited headhunter and agency resumes. Company website and Company website will not pay fees to any third-party agency or company that does not have a signed agreement with Company website or Company website.
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