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Immediate Job Opportunity
The Vice President of Sales is responsible for driving the Call Center to reach and exceed production goals. This position performs coaching and best practice training on one on one and team basis.
Essential Job Functions:
Provide leadership and vision to guide your team to achieve individual and team goals
Meet minimum performance standards as established by Sales Leadership on Lead to Close Loan conversion metrics and Loan Advisor productivity requirements
Communicate the company’s goals and initiatives to team members
Provide developmental plans to team member s as needed to drive improved performance
Participate in and contribute to Company training initiatives as needed
Report team standings (service, production, expectations) to Sales Management
Responsible for agreed-upon minimum average monthly loan volume goals and minimum conversion metrics
Ensure team members are held accountable to Company production, activity, and quality standards
Monitor team members to ensure Compliance and adherence to sales scripts and setting customer expectations and creating a sense of urgency
Manage team member turn times on speed of Docs Returned, leveraging e-acknowledgement and Company culture, acting as a source of information and inspiration for Team Members
Monitor team member system to ensure appropriate actions, conversions, and data integrity
Responsible for production and activity reports for the team including Lead Sources and internal administrative reporting
Key contributor to the monthly recruiting results within the area
Other Related Duties:
Performs other related duties as assigned.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
Bachelor's degree (B.A.) from four-year College or University preferred
At least 5 years of mortgage origination experience, or a combination of 10 or more years in a sales leadership role and work experience in a directly-related industry
Current leadership responsibilities overseeing mortgage loan origination
Experience training and developing others in the mortgage industry
Experience creating and delivering one-on-one and group presentations
Experience working in a high-volume and fast-paced sales environment
Experience in prospecting, cultivating, and maintaining new and existing relationships from various sources
Proficiency in telephone prospecting and closing
Strong communication and interpersonal skills are essential for this role
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