Reporting to the Operations Manager or designated manager, provide and record accurate information on vehicles being checked into auction for sale. Vehicle Check in Clerks must be able to work in outdoors under any type of weather conditions.
Provide prompt and courteous service: Demonstrate friendliness and helpfulness to customers and transporters dropping off vehicles for sale.
Make sure customer vehicles are checked in accurately, promptly and efficiently, following ADESA best practices.
May be responsible for resolving customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
Maintain assigned computer, printer and equipment in good working order, with batteries charged. Keep these items safe and properly secured when not in use, and immediately notify a supervisor/manager of any missing items or problems.
Gather and enter accurate information to computer check-in on each vehicle as it is being checked into the auction (VIN number, sale number, mileage, dealer identification number,).
Verify that VIN number being entered matches the VIN shown on the shipper’s Bill of Lading (BOL) and the “public” VIN that is visible through the windshield.
Notify supervisor or respective internal department if a vehicle is encountered without a proper public VIN or if a public VIN that does not match a BOL VIN.
Browse and select to open preset (“canned”) VTrace jobs that may be required for various clients.
Practice cooperation with coworkers and promote teamwork at all times. Set a good personal example of attitude and performance.
Communicate with staff in other departments to resolve check-in problems as they arise.
Be alert to check for and respond to e-mail communications in a professional and timely manner.
Ensure proper follow-through on all e-mail messages, directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources. Maintain a good flow of communication with all personnel.
Complete PRIDE Daily Schedule Controls and Maintain data in the Management Operating System (MOS), as may be required by supervisor/manager
Complete Safety Training Programs on a timely basis
Advise the General Manager or designated manager and Maintenance of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance.
Make sure all lot conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Lot Manager immediately.
Maintain a good flow of communication with all Lot personnel.
Work within the established safety guidelines of the auction to ensure maximum safety and security for all employees. Review company policies and adherence to them.
Educational Requirements and Qualifications: High School Diploma or GED preferred. Basic computer skills are required and must be at least eighteen (18) years of age. Must be qualified to operate a motor vehicle and possess a valid driver’s license.