Job Details – this job has expired, please see similar jobs below
Company is seeking a talented User Experience (UX) Design Researcher to conduct and deliver UX research as a partner with our Business Banking team. In this role you will be a champion for our users by bringing their unique perspective to the table through sound research and knowledge of User Centered Design practices.
Conducts and delivers user experience (UX) design research work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment.
Gain user insights by utilizing methods such as qualitative in-depth interview, stakeholder interviews, diary studies, quantitative surveys, contextual inquiries and usability testing etc.
Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners.
Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research.
Derives measurable objectives against which UX research work will be evaluated for success.
Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
Three to five years of UX design research experience
Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
Effective verbal and written communication skills, and ability to facilitate collaborative sessions
Familiar with agile project management and how UX research functions within it
Demonstrated analytical, decision-making and problem-solving skills
Experience conducting stakeholder interviews, creating personas, journey maps, conducting moderated and unmoderated usability tests, and reporting insights in a concise manner
Excellent reporting and presentations skills
Ability to collaborate across multi-functional teams
Experience with UserZoom
Positive can-do attitude with a strong desire to achieve goals in an 2-3 week agile sprints.
Familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs
Sign up and search through 106,699 curated jobs in the Finance & Investment Edition: