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UX Delivery Lead
IT UX delivery Lead is responsible for formulating and execution of UX strategy for the company. The role is responsible for managing the definition and governance of the digital development process within area of responsibility to ensure consistent quality of work. The role will work with other teams within Company to develop an overall strategic architecture delivery roadmap to achieve the strategic vision for the implementation and rollout of digital enablers such as UX.
Delivery Lead participate in the definition of global governance of the production and integration process to ensure on time and on budget capability delivery at market competitive rates and meets the customer stakeholder expectations. The role is responsible for the governance of the delivery function, including training and enablement.
Responsibilities for the incumbent include, but are not limited to:
Strategy: Identifies new and emerging tools, software and communication technologies and products, services, methods and techniques and the assessment of their relevance and potential value in the organization. The promotion of emerging technology awareness among staff and business management.
Standards: Establishes policy and strategy for the selection of architecture components, and co-ordinates design activities, promoting the discipline to ensure consistency. Ensures that appropriate standards (corporate, industry) are adhered to.
Projects: Leads the development of architectures for strategic, (First-of-a-Kind) high risk and complex systems, ensuring consistency with specified requirements agreed with both external and internal customers. Takes full responsibility for the balance between functional, service quality and systems management requirements.
Vision: works with Business Partners and Business leaders to visualize and develop UX journey and actionable insights for various personas in different functions / initiatives.
Build Talent: Demonstrates deep learning agility and promotes a learning culture. Acts and influences as a people leader across the organization. Takes personal accountability for self-development, while building and developing talent around them.
Enable staff with the needed functional and technical skills required to meet Company’s growing application portfolio and changing technology needs. Help develop leaders through real time coaching and mentoring, driving with Company’s global leader mindset.
Consistently demonstrates the One Company Behaviors. Maintains and evolves cultural awareness; acts with global fluency. Adopts a test and learn, fail fast mindset with calculated risk taking.
Curiosity – must be able to demonstrate an open curiosity for technologies and the tools/ability to determine which technologies to follow (Trends) and which to drop (Hype). There is an expectation that the Innovation Lead will work with teams to test/POC technologies through short, iterative cycles to validate the technology quickly.
Evangelism – the role requires the ability to communicate complex and new technologies to business leaders, peers in ITS and 3rd parties; have the ability to clearly demonstrate how emerging technologies can be applied to meet Company business goals; and, mentor/train teams implementing emerging technologies.
Balance compliance to standard with business results
Maintain client, peer and partner relationships in order to drive results and efficiencies
B.S., B. A. degree. A master’s degree in a related field is preferred but not required.
10-12+ years of Professional experience with 5+ years of equivalent experience in information technology leading large, remote, global teams.
Proficient English speaking
Proven experience in planning and delivering software platforms used across multiple products and organizations
Proven experience working on issues that impact design, product success, or address future concepts, products, or technologies
Accountable for Global Application Delivery. Will define, analyze, and deliver business initiatives in accordance with business and IT priorities and annual budgets.
Co-create Business-IT Strategy. Executes and promotes the long-range IT systems plan consistent with business objectives.
Provides Information and Digital Technologies Leadership.
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Preserve assets, information security and control structures
Strong analytical and problem solving skills
Has a full range of strategic management and leadership skills. Understands, explains and presents complex technical ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner.
Expert knowledge in architecting and designing custom mobile solutions for multiple platforms
Identify opportunities for user research and usability testing to inform prototypes, concepts, current and competitive experiences
Deep knowledge in applying agile methodologies and rapid prototyping. Able to provide guidance on the coordination of the flow of work between agile teams and more traditional project based teams.
Conduct primary, secondary, and tertiary research in collaboration with cross-functional partners.
Review analytics regularly and identify opportunities for UX Design improvements while taking into consideration broader brand and company business strategy.
Identify UX best practices, translating in our handwriting when relevant to our brand experiences
Develop a cross-functional, strategic vision of where our customer experience is headed
Evolve design methods, tooling, and process in collaboration with designers + cross-functional partners
Should have significant experience with IOT (Internet of Things)
Global ITS Business Partners, Delivery leads, Product Owners
Functional and Solution Engineers in various delivery teams
Global business teams
DIGITAL CORE - APIs (in-Depth)
DIGITAL CORE - Artificial Intelligence (Basic)
DIGITAL CORE - Continuous Learning (In-Depth)
DIGITAL CORE - Digital Workplace (Working)
DIGITAL CORE - Enterprise Agile (Working)
DIGITAL CORE - Enterprise Automation (Basic)
DIGITAL CORE - Journey-Based User Experience (In-Depth)
FUNCTIONAL - System Development Management (In-Depth)
Travel may include approximately 25% of work time.
Company and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust Company brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Company holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Company.
Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.
Company requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, Company will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.
Global VISA and Relocation Specifications:
This role is available for local candidates already authorized to work in the role’s country only. Company will not provide relocation support for this role.
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