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Your Role and Responsibilities
The Company Domestic Delivery Center in Columbia, MO is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment. Pager coverage and possible off-shift coverage may be required. Please note that this position is physically located in Columbia, Missouri (USA). No remote work is available, except when required by the business.
Primary Job Responsibilities:
Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) to high level (Level 3) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
Team members participate daily in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2/3 role include:
· AIX, HP-UX, Sun/Solaris 10/11, Linux
· SAN experience from a Server
· APARs / Security Alerts
· Veritas clustering / HACMP / ServiceGuard
· NIM / LPAR / HMC / Z/FS, Virtualization, Containers/LDOMs, Sparse Zone
· Act with a sense of urgency, responsiveness, ability to work without direction and constant monitoring
Role ( Job Role )
Technical Support Representative
Fixed Term - Long Term
Required Technical and Professional Expertise
Candidates must pass a criminal background check (not a financial check and no drug testing)
At least 3 years experience in Systems Administration within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
Preferred Technical and Professional Experience
Basic knowledge in LEAN methodologies
Basic knowledge in Maximo tool
Certified in Systems Administration disciplines for an operating systems support platform
HIPAA/PCI or other Regulatory Training
Experience across other midrange disciplines: Windows, Linux, Storage, Backup, Capacity Management and/or Disaster Recovery
Experience with other midrange tools: Solarwinds, Active Directory, Commvault, SCCM, SCOM, Terminal Server, MS Office 365, Azure, Sharepoint, ESX, VM Hypervisor
Solarwinds and/or SCCM support experience
Associate's Degree/College Diploma
Up to 10% or 1 day a week
Is this role a commissionable/sales incentive based position?
Being You @ Company
Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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