Job Description:

Role Overview:

First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills:

•  2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities.
• Comfortable being a client advocate
•  Able to work independent of direct supervision
•  Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline
•  Problem/solving/analytical and organizational skills
•  Comfortable excelling in a metric and timeline driven environment
•  Great interpersonal skills. Positive Attitude. Team Player. Flexible
•  Willingness to learn and adapt and lead changes as needed
•  Must have excellent verbal and written communication skills
•  General PC, Windows, word, power point, Outlook and Excel Knowledge

Desired Skills:

• College degree, preferred
• Proven track record of servicing Large Corporate or Commercial Clients

Shift:1st shift (United States of America)

Hours Per Week: 40