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Treasury F&S Sr Specialist - Global Commercial Implementation
Job Details – this job has expired, please see similar jobs below
Job Description:
Role Overview:
First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Required Skills:
- 2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities.
- Comfortable being a client advocate
- Able to work independent of direct supervision
- Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline
- Problem/solving/analytical and organizational skills
- Comfortable excelling in a metric and timeline driven environment
- Great interpersonal skills. Positive Attitude. Team Player. Flexible
- Willingness to learn and adapt and lead changes as needed
- Must have excellent verbal and written communication skills
- General PC, Windows, word, power point, Outlook and Excel Knowledge
Desired Skills:
- College degree, preferred
- Proven track record of servicing Large Corporate or Commercial Clients
Shift:1st shift (United States of America)
Hours Per Week: 40
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