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Role Overview: Responsible for acting as the primary interface to med/high revenue clients. Responsibility includes leading, directing, and coordinating the implementation of highly complex treasury, cash management, card and/or depository products and services. Provide relationship management, servicing, and technical assistance to internal business partners/vendors in order to ensure a timely and smooth implementation process.
Independent responsibility for project management, client servicing, and product implementation coordination for large, complex and specialized client requirements. IPCs are the primary interface with the client to facilitate establishment of connectivity for products and services. The associate must have strong organizational skills and will be responsible for coordination of all internal and external project related activities including the delegation of tasks quickly and effectively to ensure a timely and smooth client implementation process.
Requires excellent communication, influencing and negotiation skills to significantly impact on the ability of the department to effectively deliver products or services as well as exercising judgment and discretion to work through conflict resolution or ensure execution of project activities. Demonstrate attention to detail, team player, take end-to-end ownership, drive for results to grow the business, sustain intensity and optimism while focusing on the client.
This consultative approach requires the associate to recognize, evaluate and act upon those opportunities for additional client and sales collaboration or to improve client satisfaction. Negotiates and adapts to complex, multi-functional relationships within the customer environment as well as the bank environment. Applies multi-faceted client business rules and requirements to facilitate the delivery of a client specific customized configuration of technical and non-technical solutions.
Provide a consultative approach to client through implementation
Facilitate internal and external client calls to work through implementation requests utilizing project management and technical skills
Troubleshoot, research, and respond to internal client team requests
Engage key stakeholders throughout the implementation process.
1 year of experience in a project management or treasury implementation role
Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
Ability to establish and maintain effective working relationships with peers, customer group and management
Excellent follow through and initiative
Comfortable with direct client and line partner interaction, with proven client interaction abilities
Ability to present ideas and information in group settings
Demonstrated knowledge and experience in requirements gathering and development
Self-starter and independent worker, ability to work with minimum supervision
Understanding of project management practices with the demonstrated ability to successfully deliver assignments on time and on budget
Proficient in Microsoft Office
Strong writing, presentation and oral communication skills
Able to take high level information and drill down to detail level that can be shared and communicated to various audience levels
Shift:1st shift (United States of America)
Hours Per Week: 40
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