Responsible for performing a variety of clerical duties and providing support to the Transportation Department.
EEO / VETERANS / DISABLED
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Review and set new customer accounts on designated master routes
Apply new and existing accounts into Roadnet , Peoplenet, CoolTrax database
Maintain WBS/Roadnet/Peoplenet for customer and route accuracy – this is a daily routine to keep both systems current
Update and maintain all map books
Review routes with drivers/make corrections in all system when changes are applied
Transportation assistance for all driver a.m. call ins on route delivery issues and customer call backs.(Customer Service is not available until 9am )
Works closely with Business Analysis Supervisor to keep required 5 day customer set up current
Creates working relationships with new and existing customers, Outside Sale Reps, providing solutions to their delivery times, access to locations, delivery days ,acquiring and securing “keys” under Company Policy for deliveries outside normal hours.
Is knowledgeable in all fields of WBS Customer Sites, Maintaining Customer sites information for Safety reviews for each site prior to delivery
Manages returns and requesting feedback from warehouse on relocation of those returns for reship
Recapping customer activity and updating active/inactive accounts to keep the master routes current and to remove “DED” accounts.
New account set up (this is different everywhere and needs to be discussed. Could/should be routing function)
Accompanies the delivery driver to the loading dock and physically inspects the inside of each returned trailer to collect returns and ensure trailer is empty.
Receives delivery driver’s receipts and accompanying paperwork for the day’s customer deliveries and investigates and corrects discrepancies.
Stage and organize physical product with paperwork
Responsible for deciding whether product should be returned to stock, donated, disposed of or reconditioned
Reconcile returned goods against product expected to be returned
Process, put-away and accurately enter returns into the warehouse system
Organize driver paperwork to send up to Claims
Recondition in-house damages and put them away
Performs all other assigned duties by warehouse management.
Review and process driver payroll, status changes, etc.
Process new drivers with phone set up, hotel cards, fuel cards, etc.
Process all driver paperwork (manifests, DVIR’s, fuel receipts, hotel bills, COD checks, etc.)
Make travel arrangements for drivers (layovers), staff and manager.
Reconcile Fuel expense/reporting for metrics.
Coordinate driver interviews, process applicant paperwork.
HOS Violations and attendance corrective action paperwork/record maintenance.
Reconcile GERS/Amex billing for transportation dept.
Contact customers for reviews, late deliveries, etc.
Other duties as assigned.
High School Diploma/GED
Understanding of Safety guidelines
Strong knowledge of applicable Computer System functions and RF systems.
DOT compliance knowledge preferred
Warehouse/Operations/Transportation experience preferred but not required.
Understands procedures in other areas of the warehouse for a more global understanding of all processes.
Working knowledge of Windows, Excel, Word, and Outlook
Excellent communication/decision-making skills
Ability to interact with all departments and all levels of management