JOB SUMMARY

The Company Trainer IIdelivers learning curriculums and programs that include new hire and skill enhancement training.

This training includes, but is not limited to, ICOMS and CSG systems training across all three product lines, data, and operational training, new product or service launch information, sales, troubleshooting, soft skills and functional training.

Uses training expertise and job specific functional/ technical knowledge to deliver more complex subject matter as opportunities are available. Trains from introductory to higher levels.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes, Classroom Instruction, Virtual Training, Team Meeting Trainings, Conference Calls, Net Meeting Training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching.
• Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
• Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.
• Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
• Evaluates learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers; Follows up with leadership team to ensure the learning translates to performance.
• Acts as a Subject Matter Expert (SME) to assist the Curriculum Development team with revisions to existing courseware. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content.
• Participates in task forces, committees and/or team meetings.
• Demonstrates the core competencies and expected behaviors expected of the Trainer I position.
• Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Education

• Bachelor’s Degree or equivalent combination of training and/or work experience

Related Work Experience

• Two years Training delivery work experience at professional level or equivalent
• Three years experience or equivalent in the functional area and or business unit. I.e. Call Center, Sales and Service Centers, Field Operations, Customer Service, Dispatch, Billing.
• Advanced skills relating to the functional area and or business unit I.e. Billing Systems, H.S.I Network architecture, troubleshooting, etc.

Certifications and Licenses

• Meet functionally specific training or equivalent certification requirements.
• Platform Skills

WORKING CONDITIONS

• Lifting and transporting training equipment and setting up classrooms
• On feet up to eight (8) hours/day in training
• Meets same physical requirements as target audience
• Exposure to moderate noise levels
• Must be able to travel out of town as required.