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The Company Teller I processes Customer transactions face-to-face for a variety of routine to more complex financial transactions including but not limited to check cashing, withdrawals, and deposits. This job is responsible to balance cash drawers and assists Customers with basic product information. Teller I have responsibility to assist in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions while providing legendary Customer Service in addition to recognizing referral opportunities.
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
Generally resolves problems independently, escalating more difficult issues to management.
Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
Adheres to safe deposit box procedures/ operations and guidelines.
Establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria.
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.
Expected to service both lobby and drive-thru Customers.
May assist in the preparation and development of the Stores Sales Plan. Recognizing referral opportunities and initiating.
Must be eligible for employment under regulatory standards applicable to the position.
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