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About the Team
You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 7, 8.1, and 10, as well as Mac OS Sierra 10.12 and High Sierra
We are a dynamic, fast-paced company with exciting growth opportunities. We value imagination, diversity, innovative thinking, and hard-working individuals.
About the Role
As a Technology Support Admin, you will be responsible for 2nd and 3rd level support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with senior internal and external personnel
This role reports to the Manager of Workstations Systems.
The hours for this role are 11:00 pm - 7:30 am Sunday through Thursday.
You're excited about this opportunity because you will...
Identify, troubleshoot, analyze and resolve highly complex desktop computer problems
Escalate unresolved problems to Lead Technology Support Admin or Manager
Install equipment and software, and coordinates the work of others on installations
Perform system administration for desktop solutions.
Provide highly complex technical support to clients.
Act as key contact for internal IT groups in support of technical problem resolutions
Monitors network access, addresses data security, password generation and file access to forecast potential access risks.
May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.
Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
Develop and produce installation documentation for the most complex applications.
Conduct research and recommends new technology solutions.
When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together
May generate and maintain user network IDs
If required, ensure compliance of software licensing.
Perform other duties as assigned.
Why you will love working at Company, Inc.
We're a successful, fast-growing company with an entrepreneurial vibe
A technologically and data-driven business
Competitive salaries and comprehensive health benefits
We're at the forefront of tech and retail, redefining technology for the next generation
We're passionate about our internal and external clients and live/breathe the client experience
We get to be creative on a daily basis
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
We have fun!
REQUIREMENTS AND QUALIFICATIONS
We're excited about you because...
You hold an Associate Degree in a technical or computer-related field of study, or equivalent related experience
You bring 3-5 Years' Desktop Support experience supporting hardware and software
You have strong written, verbal and interpersonal communication skills.
You have previous support or deployment experience in a windows-based enterprise or retail environment.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
You have the confidence to follow detailed documentation accurately and efficiently.
You work well in a fast paced, collaborative environment.
You have strong capabilities in empowering and enabling your team members.
You have strong communication skills that help convey unconventional ideas that well-grounded engineers need to be sold on.
You have terrific customer service skills.
Technical Competencies Required:
Extensive knowledge of Windows operating systems support.
Experience in supporting MS Windows 7, 8.1, 10.
Extensive knowledge of configuration, support, and failure analysis of major OEM (HP, IBM, Lenovo, Dell) desktop systems hardware and peripherals.
Knowledge of Macintosh end-user support preferred.
Understanding of local, client-server, and database application functions and support.
OEM hardware and Microsoft MCSE, MCP certifications preferred.
Must be physically able to handle and install desktop hardware weighing up to 50 pounds
About Company, Inc.
Founded in 1956, Company, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Company Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:
A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacations, holidays and other time-off programs
Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
This role is not eligible for relocation assistance. Company, Inc. is an Equal Opportunity Employer.
Company, Inc. is an Equal Opportunity Employer.
Company, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
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