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Company (NYSE: XRX) makes every day work Company website are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Company delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Company has long defined the modern work experience. Learn more at Company website and explorer our commitment to diversity and inclusion!
Responsible for installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems.
Accountable for providing service to Company customers based on assigned equipment & geographic location.
Individual Contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer.
Intermediate level job with some work experience
Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
Identifies problems in straightforward situations, and makes sound decisions using standard procedures
Works within established procedures with a moderate degree of supervision
Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.
Manage call activity; perform call close administrative requirements.
Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Company personnel as required.
Adhere to proper escalation procedures to resolve customer issues.
Provide customer training on assigned products in accordance with current field procedures.
Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team.
Assist other service reps as required with; call support, knowledge sharing & problem resolution
Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity
Takes ownership for customer & technical problem resolution with minimal support required.
Participates in discussions on focus areas or processes.
Accepts / shares responsibility for being a subject matter expert / coordinator for key business processes (i.e. parts, asset tracking, retrofits)
Manages and plans activity to ensure productive workday.
Responsible for a full assigned workload territory with minimal assistance.
Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)
Preferred COMP TIA A+/N+
Minimum MS Office experience.
Minimum A detailed knowledge of IT Fundamentals (PC hardware / software, Printer languages, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
Minimum A detailed knowledge of the Xerographic process, Colour Printing Theory and the various current printing technologies on the market.
Minimum A strong customer focus with a commitment towards delivering results
Minimum Ability to manage multiple tasks
Minimum Ability to use and manage multiple on-line tools and resources.
Company is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at Company website and explorer our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Company may request such accommodation(s) by sending an e-mail to ___@___(apply_to_show_email). Be sure to include your name, the job you are interested in, and the accommodation you are seeking.