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Location(s):United States of America
Job Posting End Date:Not Available
Job Description Summary:
We are looking for an IT Support Service Analyst to help support our corporate sites in Apopka, Florida. At the Apopka site, we have anywhere from 100-200 associates on site every day. IT also supports the Coke Store at Disney Springs and Las Vegas, and we have roughly 25 associates between the two locations. The local Apopka IT Technical Service Analyst is responsible for keeping our associates' technologies and devices up and running at full speed. We assist with laptops, printers, mobile phones, etc.
Here at The Company we have a lot of data. We sell our products in nearly every country in the world and we’re constantly evolving, growing, and learning. The types of products we have include consumer, customer, 3rd party, local, regional, national, and global.
This position collaborates with cross functional business partners, vendors, executive leadership, and global technical support to develop initiatives, digital strategy, and roadmaps that successfully enable company to move to the future of AI (Artificial Intelligence), new hardware solutions, and mobility data solutions.
The following responsibilities are within scope for what we’re looking for:
Provide exceptional customer service in person, via phone, and email as appropriate
Resolve deskside issues including troubleshooting hardware and software issues
Perform user administration duties
Required Experience and Skills:
1 – 3 years of experience in IT operations and customer service
Proficiency in Office 365 and Windows 10 Experience
Preferred Experience and Skills:
Two to five years of hands-on experience working in an end-user desktop support role or computer operations in corporate or retail environment
Microsoft Office 365
Remote Desktop support
Active Directory, Azure, and Exchange
B.S. degree in Information Technology or IT Internship training
Our Growth Culture:
One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.
Keep seeking, never settle. Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.
Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.
Version 1.0, 2.0, 3.0
Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.
Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn’t enough. We need genius.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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