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Responsible for installing, testing, operating, maintaining, and repairing headend equipment. Periodically tests all equipment and the quality of signals throughout the cable network. Maintains required logs, records, and other documentation pertaining to headend operations. Installs new technology as projects and department goals require. Conducts quality control tests and measurements on new installations.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Performs advanced headend maintenance and troubleshooting to ensure minimal system outages.
Assists in the fault resolution of RF, IP, and Digital Video networks.
Maintains an inventory of required parts for headend and OTN projects.
Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Strong RF and/or Fiber Knowledge needed
Candidate needs to be competent in their computer skills (web-based and service-based) and they must be very adaptable with learning new technology
Ability to home garage is necessary
Solid Excel skills, which include the ability to work and manipulate spreadsheets are needed.
Please note that this role will have an on-call rotation
High School or Equivalent
Field of Study
Years of Experience
Generally requires 0-2 years related experience
Company is an EEO/AA/Drug Free Workplace.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
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