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Customer Care Team Manager
As a Team Manager within Customer Care, you will be responsible for managing day to day operations for an empowered team of front line colleagues in a call center environment. Our customer care department is the first contact point for the bank’s customers and essentially the voice of the bank. As a manager within this group you’ll have the opportunity to lead a team of professionals who are committed to providing the best service.
What you’ll be doing?
You will manage a team of 10-15 front line call center colleagues, all part of a larger customer care department consisting of 15 teams.
You will coach, mentor, and push colleagues, doing everything in your power to help each colleague build the careers they want and pushing them to be the best they can be for themselves and our customers.
You’ll also manage daily staffing and workflow, identify service delivery failures, monitor performance of colleagues to ensure best class service, and will have the ability to make day to day decisions on your own.
What we’re looking for:
•High School Diploma
•1+ Year Management Experience in a fast paced call center/contact center environment.
Skills that will help you in the role:
Banking, credit card, call center experience a strong plus.
Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.
Strong understanding of Service Levels and staffing management
Strong analytical and PC skills
Excellent written and verbal communications skills
Energetic, able to work with others in a fast-paced, team environment and to interact effectively with all levels of management.
Where will you be working?
Barclays Services, Henderson, NV
Fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.
Interested and want to know more about Barclays? Visit Company websiteys/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
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