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Your Role and Responsibilities
As an Operations Lead, you are responsible for IT Operations - deskside / helpdesk / service desk and Single Point of Contact (SPOC) for technical issues (Servers / Storage / Network) at Client end to co-ordinate with Company team for resolving the technical issues and follow up for closure.
Come join our team of Company experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
If you thrive in a dynamic, reciprocal workplace, Company provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Your Role and Responsibilities
You will Ensure proper communication and quick resolution as a crisis manager.
Responsible for vendor management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis.
Identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.
Role ( Job Role )
Fixed Term - Long Term
Required Technical and Professional Expertise
Minimum 4-6 years of overall experience in IT Indisutry
Minimum 3-4 years on technical Skills - Windows / VM Ware / Storage / Network
Experience on IT Operations in complex client environment
Preferred Technical and Professional Experience
Certifications: Relevant Certifications like MCSE, ITIL, etc. are preferred
Ability to ensure that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations
Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
Experience in supporting all the necessary procedures related to security approval, accreditation, certification, etc.
In-depth knowledge to implement a realistic approach during the certification schedule and process
Hands-on experience to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals
Languages: English, Hindi and Local Language TELUGU is preferred.
Is this role a commissionable/sales incentive based position?
Being You @ Company
Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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