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Traffic Control Operations (TCOP) is responsible for the day-to-day monitoring of global payments and payment processing to ensure that all systems and interfacing systems are running properly. This includes all payment process flows associated with ACH, Wire, Real Time Payments, and Global Digital Disbursements in all regions globally using a variety of monitoring applications and tools.
TCOP Monitoring is responsible for monitoring these payments and payment flows and escalating issues as appropriate. Escalation may include additional research and resolution as needed.
Responsibilities include (but not limited to):
Represent TCOP during project UAT, DR and VT activities, clearing contingency tests, site rotations and weekend certifications
Completes daily & monthly logs and reports of all non-routine activities performed during the day
Work weekends and holidays to support a 24x7x365 staffing schedule
Participate in procedure reviews and updates as needed depending on application/process changes resulting from multiple application releases
Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.
Good interpersonal, communication, presentation, organization and team skills
Ability to work under pressure, meet deadlines, navigate change and prioritize daily
Proactive approach to identifying and managing risk
Can be flexible to work weekends and/or extended hours as needed
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
In-depth understanding of Global Payment Operation’s processes and impact that our work has on clients and other divisions within the company
Ability to drive process improvements end-to-end and support strategic changes in business model where appropriate
Shift:2nd shift (United States of America)
Hours Per Week: 40
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